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New Store Delivery Territory Manager

3 months ago

Billerica, United States Burlington Stores Full time

**LOCATION** 480 Boston Rd Billerica MA US 01821

**Overview**

The **Territory Manager - New Store Delivery** is a key leadership role at Burlington, charged with spearheading the launch of new stores within their designated territory as part of Burlington’s aggressive expansion strategy. This role requires a dynamic leader who not only manages the on-the-ground execution of store openings but also actively identifies and implements improvement opportunities to refine the process. Reporting directly to the Vice President of New Store Openings, the Territory Manager will ensure that each new store opening is executed with precision, on time, and aligns with Burlington’s high standards of retail excellence.

The role demands a strategic thinker who can manage complex projects, lead diverse teams, and engage effectively with multiple stakeholders to drive Burlington’s growth. The Territory Manager will not only oversee the immediate tasks of opening new stores but will also contribute to the broader strategic goals by capturing learnings and integrating best practices to enhance future openings. This dual focus on operational efficiency and continuous process improvement is critical to meeting Burlington's objective of opening ~150 new stores annually (~100 net new) over each the next five years.

**Key Responsibilities**:

- _Field leadership_ : Develop a deep awareness with the new stores opening in the leader’s respective territory, understanding the nuances of the individual store characteristics and wider BURL footprint.
- _Problem solving_ : Acting as the single point of contact to coordinate across departments to ensure the store has a seamless turnover, merchandising, soft opening, and grand opening.
- _Prioritization_ : Will need to balance the needs to focus on complex / exception stores (vertical stores, unique customer / marketing strategies, non-prototype layout, etc) with stores that have unforeseen issues (IT, AP equipment, late trucks, etc)
- _Best practices identification & implementation_ : Role is not just about “fixing what could go wrong”, but identifying practices that help ensure stores are delivered on-time and at a top-performing level
- _Test & Learn_ : Act as the conduit for various department test & learn efforts with select new stores. Also, offer ideas, feedback, and manage (where necessary) certain test & learn activities.
- _Follow-up & action tracking_ : Leads new stores through “retrospective” process to understand what went well and where we need to improve with action plans that have owners and targeted dates.

As a key member of our leadership team, you will not only lead by example but also inspire a culture of excellence and innovation that aligns with Burlington’s strategic goals and values.

**A Day in the Life**
- New Store Project Management_
- Opening process: Oversee the entire store opening process within the territory, from lease execution through to the grand opening.
- Acts as the single point of contact for the overall success of a new store opening, coordinating efforts across several departments (real estate, construction, fixtures, merch allocations, operations, outbound logistics, IT, AP, etc)
- Ensure that all store launches meet predetermined timelines and quality standards.
- Priority focus will be on complex stores (vertical, new markets, compressed construction schedule, etc), but equally important to be keeping a pulse
- Leadership & Team Coordination: Develop relationships across departments, but especially with local leadership
- Territory Senior Vice Presidents & Regional Vice Presidents: Ensure they are kept up to speed on new opening status and opportunities where they may need to intervene
- District & Store Managers: Work more closely with to help solution any issues, train where necessary, escalate critical issues
- Regional Operations Managers: Partner with to ensure stores are following the latest SOPs and help them address any critical issues
- District Asset Protection Managers: Partner with to ensure the store is set-up properly for asset protection related devices (PVMs, EAS tags, etc.)
- Stakeholder Engagement & Communication: Manage local vendor relationships and coordinate with the central procurement team where necessary for things like store supplies, fixtures, and other store needs.
- New store delivery (post-opening)_
- Feedback Integration: Conduct regular post-opening feedback sessions with new store teams to gather insights and identify areas for improvement.
- Data Utilization: Leverage survey data and other feedback mechanisms to refine and enhance the new store opening process continuously.
- Long-term problem solving & strategy_
- Solution Development: Collaborate with cross-functional teams to identify and address long-term challenges in the new store opening process, drawing on data from centralized issue logs.
- Strategic Planning: Work with the SVP to develop scalable strategies based on insights gain