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Customer Service Representative

4 months ago

Fontana, United States Baby Trend Full time

**Customer Service Representative**

Baby Trend is a manufacturer of consumer related baby products and is located in **Ontario, CA**. Our products are sold at nationwide retail locations and juvenile specialty stores. Our slogan is convenience through innovation and thoughtful design. We are looking for **Customer Service Representatives (CSR) **to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Descriptions & Responsibilities:

- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Identify and assess customers’ needs to achieve satisfaction
- Generate and process orders
- Direct requests to designated departments
- Maintain records of customer interactions and transactions
- Record details of inquiries comments and complaints
- Record details of actions taken
- Communicate and coordinate with the internal departments as needed
- Follow up on customer interactions
- Take the extra mile to engage customers

Basic Qualifications:

- High School Diploma, GED Equivalent
- Previous customer support experience or experience as a client service representative preferred
- Knowledge of customer service principles, and practices
- Computer Skills: Must be a proficient typist and able to maneuver through various computer platforms while verifying demographic information on all calls
- Ability to multi-task, prioritize, and manage time effectively

Key Competencies:Excellent interpersonal skills

Excellent communication skills (verbal / written)

Excellent listening skills

Excellent problem solving skills

Attention to detail and accuracy

Customer Service Orientation

Adaptability

Initiative

Stress Tolerance

Bilingual French is a huge plus

Pay: From $17.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Work Location: In person