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Guest Service Associate

4 months ago

Upland, United States European Wax Center Full time

European Wax Center, the premiere speed waxing franchise in the beauty industry, is hiring a front desk associate. EWC is locally owned and operated by an involved female entrepreneur with more than 14 years' experience in the beauty industry. We promote a professional and positive culture with an uncapped earning potential.

**What we offer**:

- Base hourly pay
- Bonus opportunity every paycheck
- Contest bonus
- Paid Time Off
- 401k
- Advancement opportunities
- Flexible schedule
- Major holidays off (center closed)FREE waxing
- 40% discount on products
- Team events

**The Scoop**:
The front desk associate position is responsible for providing a lasting and engaging experience for our guests by booking reservations, checking guests in and out, and selling wax passes and products.

**Must have**:
Experience in sales, customer service or retail.

**Must Have**:
Reliable transportation and flexible schedule. Must work one Saturday or Sunday every weekend. AM shift is 8 AM to 2:30 PM and PM shift is 2 PM to 8:30 PM. Sunday AM shift is 9:30 AM to 2:30PM and PM shift is 2PM to 6:30PM

**A Day in the Life of a Front Desk Associate**:

- Sells wax passes to guests by educating guests on the benefits of a wax pass
- Assists in sale of EWC products to guests by educating guests on the benefits of products
- Must be goal-oriented and comfortable with set sales goals
- Schedules guests’ reservations accurately and efficiently while providing an excellent guest experience
- Creates new guest profiles by acquiring guests’ contact information and explaining center policies
- Handles confidential information, including guest contact information, with a high degree of integrity
- Answers guests’ questions and provides necessary resources for the guest to find answers in the future
- De-escalates upset guests and thoroughly reports guest issue to center manager to enable manger to provide appropriate solution
- Notifies center manager of any questions or concerns presented by guest or the team
- Ensures desk area and equipment are clean and in good working order at end of shift

**What Sets You Apart**:

- Sales experience
- Ability to be friendly and engaging on the phone with guests
- Ability to focus on phone calls in a fast-paced environment
- Ability to handle escalated calls with confidence and professionalism
- Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
- Ability to prioritize work effectively
- Strong verbal communication skills
- Ability to receive constructive feedback from team and management
- Must be able to work well with the team
- Must be dependable and reliable
- Must have flexibility to meet shift requirements
- Must be a team player and pick up shifts, if needed

**Education and Experience**:

- High school diploma required.
- 1-3 years experience in sales, customer service or retail.

European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around:

- Our proprietary Comfort Wax®
- Private waxing suites
- A crisp, clean environment
- And the most professionally trained estheticians in the industry

From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.

Pay: $16 - $20 / hour

Pay:

- Bonus pay

**Benefits**:

- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Referral program
- Employee discount
- Paid training

**Job Type**: fulltime, parttime

Schedule:

- Weekend availability
- Monday to Friday
- Day shift
- Night shift
- Overtime
- Other

Education: High school degree

Work location: On-site