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Supervisory IT Specialist

4 months ago

Gaithersburg, United States US National Institute of Standards and Technology Full time

**Duties**:
The National Institute of Standards and Technology is seeking a Supervisory IT Specialist (Network) to be a team supervisor and senior administrator of the Enterprise Voice Over IP service.
Come work in an energetic, lively, and collegial atmosphere on a wide range of complex, fast-paced, challenging matters.

**Responsibilities**:

- Team Lead for NIST Enterprise VOIP services
- Serves as lead network engineer for the VoIP network supporting NIST collaboration solutions
- Deploy and upgrade Cisco devices.
- Troubleshoot Cisco Cube, AVG, CUCM, UCM and CER
- Troubleshoot IP/multicast audio and Video streams.
- Troubleshoot QOS and Codecs
- Monitor network VoIP services and signaling/SIP circuits
- Migrate from a PBX to VoIP solution.
- Support the NIST Enterprise Network cable plant, switching, routing, wireless, DNS, VoIP, and access control.

**Requirements**:
**Conditions of Employment**:

- U.S. citizenship
- Males born after 12-31-59 must be registered for Selective Service
- Suitable for Federal employment
- Bargaining Unit Position: No

**Qualifications**:
**Basic Requirements**:
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
- 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
- **In addition to the basic requirements**, applicants must have one year (52 weeks) of specialized experience equivalent to at least the GS-12 level (ZP-III at NIST). Specialized experience is defined as experience Leading, managing, designing, configuring, and maintaining projects and services such as Cisco Cube, AVG, CUCM, UCM and CER network equipment, Voice SIP/Signaling circuits and protocols.- The qualification requirements in this vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook.
- Applicant Reconsideration

**Education**:
**Qualifications are based upon meeting specialized experience only.** Education cannot be used to qualify for this position.

**Additional information**:
This position is covered under NIST's Alternative Personnel Management System (APMS). The APMS is a pay-for-performance system with excellent HR flexibilities to help NIST recruit and retain top talent. Find out more about the APMS here
- Click all links in this vacancy announcement to view additional information or instructions.
- All documents submitted for this announcement must be legible in order to make qualification or eligibility determinations.
- A supervisory probationary period may be required.
- If the selection results in a temporary promotion, it can be extended not to exceed 5 years or made permanent without further competition.
- NIST strives to build a flexible and encouraging work environment to bring out the best in our employees. To help our employees balance responsibilities at home and at work, NIST offers a variety of work-life flexibilities such as:

- Telework
- Flexible work schedules
- Paid parental leave
- Paid vacation
- Sick leave
- Family-friendly leave
- Childcare subsidy program for qualifying families
- Child and elder-care resources
- On-site childcare center
- Lactation spaces
- Wellness programs
- Fitness center
- Employee assistance programs
- Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agenc