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Engineering Technician Iv

4 months ago

Houston, United States Leidos Full time

**Description**

The Digital Modernization Sector at Leidos currently has an opening for an IT Field Technician at the NASA Johnson Space Center in Houston, Texas. This is an exciting opportunity to leverage your experience supporting the AEGIS contract with NASA Audio-Visual Collaboration Solutions Equipment and Conference Room end-user support, and the NASA IT Infrastructure.

**Primary Responsibilities**

The Senior IT Field Technician will be responsible for:

- Installing, supporting, and/or maintaining LANs and/or WANs, audio visual conferencing equipment, and evaluating and recommending networking product and software upgrades.
- Performing technical analyses of software, hardware and transmission facilities using various diagnostic tools in support of efficient network operations.
- Monitoring data traffic and controls network resource performance to ensure high-quality transmission.
- Manage conference room technologies such as audio-visual equipment, video conferencing systems and Surface Hubs.
- Demonstrating a high level of customer service, professionalism, end-user support to a large customer.
- Identifying, diagnosing, and resolving technical problems related to network failure/integrity and usage of PC hardware and software including conference room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices.
- Utilizing existing knowledge while building additional knowledge of the company, client, and processes.
- Resolving work orders for Network, VOIP, and conference room equipment.
- Resolving incidents according to service level agreements for IT and AV equipment.
- Solving a range of straightforward problems and providing ad-hoc conference room equipment training to end-user customers and room operators.
- Analyzing possible solutions using standard procedures.
- Completing work with a moderate level of guidance and direction.
- Solving standard problems by analyzing possible solutions using experience, judgement, and precedents.
- Impacting quality of own work and the work of others on the team.
- Working within guidelines and policies.
- Explaining information to others in straightforward situations.
- Ensure equipment and services provide a consistent end-user experience.

**Basic Qualifications**
- BS degree in Information Technology, Computer Science or related field or 10 years of experience in lieu of degree.
- 5 or more years of relevant experience
- 3+ years of cable plant experience working with fiber optic, copper, and category cabling.
- 3+ years of audio visual equipment troubleshooting and issue resolution and repair
- 3+ years’ experience troubleshooting complex routing and switching issues.
- 3+ years’ experience configuring switches, routers, network appliances, WAN acceleration devices.
- Ability to work flexible hours, i.e., weekends or late afternoons and evenings.

**Preferred Qualifications**
- CCNA or other Networking Certification
- Experience with NASA

**Original Posting Date**: 2024-05-29

**Pay Range**: Pay Range $68,900.00 - $124,550.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.