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Budtender (Customer Experience Specialist)

4 months ago

Gardner, United States JOINT OPERATIONS - GARDNER,MA Full time

The Customer Experience Specialist (Budtender) collaborates with the dispensary’s management team to ensure every guest receives the highest level of hospitality and experiences cannabis shopping and education in the best way possible.

**ESSENTIAL RESPONSIBILITIES**
- Develop and maintain a comprehensive knowledge of the various cannabis products, including strains, forms, consumption methods, and accessories.
- Engage customers with a friendly and approachable demeanor, creating a positive and informative experience.
- Adhere to all CCC regulations.
- Provide personalized product recommendations based on customer preferences and needs.
- Educate customers on the effects, benefits, specials, bundles and CAD.
- Be proficient in using the POS system for accurate and efficient transactions.
- Follow Checklist to the tee.
- Maintain a clean and organized budtending area, including the floor and glass displays, ensuring products are well-displayed and easily accessible.
- Assist with inventory management by monitoring stock levels on Sales Floor and reporting shortages.
- Conduct all transactions with precision, ensuring accurate handling of funds. Verify received amounts, provide correct change, and select the payment method (cash or debit) prior to finalizing transactions.
- Stay informed about current specials, bundles, and CAD to communicate them effectively to customers.
- Collaborate with colleagues to ensure a smooth flow of operations and assist in labeling products as soon the Leads bring to the floor.
- Have fun
- Be kind
- Be respectful
- Provide excellent service for all guests while engaging with authenticity to keep hospitality at the highest level
- Fulfill and process online and in-store orders accurately and efficiently
- Follow all dispensary procedures according to local and state regulations and company policies
- Maintain operational excellence at all FOH & BOH workstations
- Support the operational and performance goals of the dispensary
- Ensure that all safety protocols and procedures are followed
- Continuously get educated on cannabis products and industry trends
- Perform all opening and closing duties as required/assigned
- Adapt to all changes in business needs and guest flow
- Follow reasonable instructions from leadership team showing flexibility with delegated tasks
- Contribute to the team morale by ensuring the highest level of engagement is consistently applied
- Assist in other duties as assigned to ensure the team, department, and company division maintain success

NOTE: Must be able to stand for prolonged periods of time, bend, kneel, squat, and twist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**QUALIFICATIONS**
- Must be 21 years of age or older
- Budtending Experience strongly preferred
- Excellent Communication and Guest Service Skills
- Proficient Math, Cash Handling Skills and Organizational Skills
- Strong Knowledge of Standard POS Systems and Interfaces (preferred)
- Dispensing Organization Agent Identification Card issued by the Massachusetts Cannabis Control Commission(able to obtain)

**BENEFITS: Full Time Employees**
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Flexible schedule
- Life insurance
- Employee discount
- Flexible spending account
- Health savings account

**Job Type**: Part-time

Pay: From $18.00 per hour

Expected hours: 20 - 26 per week

**Benefits**:

- Employee discount
- Flexible schedule

Shift:

- 4 hour shift
- 8 hour shift

Weekly day range:

- Monday to Friday
- Weekends as needed

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer Service: 1 year (required)
- Retail: 1 year (required)
- cannabis: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Ability to Relocate:

- Gardner, MA 01440: Relocate before starting work (required)

Work Location: In person