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Associate Youth Ombudsperson

4 months ago

Philadelphia, United States City of Philadelphia Full time

**Company Description**
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

**_ What we offer_**
- ** Impact**:

- The work you do here matters to millions.
- ** Growth** - Philadelphia is growing, why not grow with it?
- ** Diversity & Inclusion** - Find a career in a place where everyone belongs.
- ** Benefits** - We care about your well-being.

**_ Agency Description_**

Implementing a key recommendation of the Youth Residential Placement Task Force, the Kenney Administration recently established the Office of the Youth Ombudsperson (OYO) - a new City office that is fully focused on protecting the safety and wellbeing of Philadelphia youth who have been placed in residential settings via the juvenile justice, child welfare and/or behavioral health placement processes.

Reporting to the Inspector General, the OYO will work collaboratively with DHS, DBHIDS, CBH, OCF, MDO and other partner agencies across all levels of government to monitor and evaluate the quality of care at youth residential facilities that are operated by or contracted with the City of Philadelphia.

The OYO will serve as a key resource for youth and family as they navigate the residential placement experience, establishing an additional and supplemental avenue for information, complaints, and inquiries. The OYO will actively monitor the City’s various compliance initiatives, grievance investigations and internal controls. The OYO is also tasked with gathering data from City agencies and providers to evaluate and improve the quality of care for youth in residential placements.
**Job Description** Position Summary**:
**Essential Functions**:
**Engaging & Educating**
- Visiting and inspecting sites to evaluate service quality and youth wellbeing.
- Developing and delivering informative materials and educational programs for youth in residential placements, family members, advocates, and other stakeholders.
- Developing and maintaining an independent avenue to receive complaints and grievances.
- Conducting or leading interviews of facility personnel, City employees, youth, and others.
- Supporting best practices research and secondary research, theory, and practice relevant to youth residential placements.

**Monitoring & Data Collection**
- Analyzing short and long-term data to identify issues that may be affecting quality of service and may require corrective action.
- Monitoring and evaluating City agency action in response to complaints, grievances, or incidents.
- Receiving, documenting, and resolving complaints using a variety of conflict resolution strategies.
- Monitoring system performance, analyzing data and preparing written reports.
- Conducting administrative investigations and evaluation of services.

**Communicating Results**
- Assist with drafting written reports and recommendations to City agencies and officials to address complaints, adjust policy or procedure and otherwise improve the residential placement process.
- Assist with annual reporting on the work of the OYO.
- Assist with publishing data and informational resources to guide youth, family members and policymakers.
- Conduct community outreach and appearing in public forums to present the OYO’s work and encourage community and stakeholder engagement.
- Assist with the creation and dissemination of fliers, brochures, and other written materials needed to promote the OYO.

**Competencies, Knowledge, Skills, and Abilities**:

- Investigatory and Analytical Skills:_
- Monitoring and evaluating City agency action in response to complaints, grievances, or incidents.
- Receiving, documenting, and resolving complaints using a variety of conflict resolution strategies.
- Monitoring system performance, analyzing data and preparing written reports.
- Conducting administrative investigations and evaluation of services.
- Identifying and analyzing complex issues of fact and policy.
- The objectives, styles, and methods of various types of investigations and reviews.
- Investigative and interviewing methods and techniques.
- Quantitative and qualitative statistical analysis.
- Common office software, such as Word, Excel, Access, and PowerPoint.
- Interpersonal Skills and Core and Cultural Competencies:_
- The scope, applicability and operational pra