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Administrative Assistant

4 months ago

Hampton, United States Governor's Electric Full time

**Position: Administrative Assistant**

**Work Schedule**: Monday-Friday, 8:00 am - 5:00 pm EDT

**Location**: Virginia, USA

**Company Overview**:
Join a rapidly growing electrical services company dedicated to delivering exceptional residential and commercial wiring solutions in Virginia. As a vital member of our team, you'll play a key role in ensuring smooth operations and providing outstanding customer experiences.

We are seeking a highly motivated Administrative Assistant who excels in organization, planning, and delivering top-notch assistance. As the Administrative Assistant, you will be responsible for scheduling jobs, providing exemplary customer service, managing communications, and maintaining impeccable organization. This role is ideal for individuals passionate about handling the administrative aspects of a business and directly contributing to its success.

**Responsibilities**:

- Schedule dispatches for technicians with precision and timeliness
- Submit authorizations promptly via phone and online platforms
- Update and maintain CRM and dispatch software accurately
- Schedule appointments and provide 24-hour call reminders for client appointments
- Provide courtesy calls to customers when technicians are running behind schedule
- Generate and send quotes to customers promptly
- Assist in scheduling social media posts and blogging activities
- Create and update Standard Operating Procedures (SOPs) when required
- Perform miscellaneous administrative tasks as needed

**Requirements**:

- Minimum of 3 years of experience as an Administrative Assistant or similar role
- Excellent organizational skills with meticulous attention to detail
- Strong written and verbal communication abilities
- Detail-oriented and proactive with a self-motivated work ethic
- Experience working with CRMs and proficiency in call handling
- Ability to communicate proficiently with all levels of management
- Prior customer service experience is essential
- Ability to adapt and thrive in a fast-paced environment

**Benefits**:

- Opportunities for career advancement and professional development
- Collaborative and supportive work environment
- Chance to be part of a dynamic team driving company growth and success

If you are a detail-oriented, customer-focused individual with a passion for organization and delivering excellent service, we encourage you to apply. Join our dynamic team and be a part of our company's success

*To apply, please submit your resume and a cover letter highlighting your relevant experience.*

Pay: $13.00 - $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Health savings account
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Ability to Commute:

- Hampton, VA 23666 (required)

Ability to Relocate:

- Hampton, VA 23666: Relocate before starting work (required)

Work Location: Hybrid remote in Hampton, VA 23666