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Billing Operations Manager
3 months ago
**Description**:
The City of Coconut Creek has been spotlighted as one of the “Best Cities to Live in America” by Money Magazine and a Top Ten Place to Live in Florida by Movoto and NerdWallet. We've been awarded the Honorable Culture of Well-Being by Cigna and ranked #7 Healthiest Employer to Work For in the medium-sized company category by South Florida Business Journal. Our City is home to the Seminole Casino Coconut Creek, Butterfly World, and the Coconut Creek Promenade. Every one of our business owners and 58,000 residents rely on our awesome 450+ employees. Are you ready to be one of us?
**GENERAL PURPOSE**:
This is a Civil Service position, which is exempt from the overtime provisions of the Fair Labor Standards Act, and is responsible for all the Utility Billing Division functions and processes. Under general direction from the Assistant Director of Finance and Administrative Services, the employee performs professional level work of considerable complexity. Employee typically manages a small to mid-size group of associate and technical employees and is responsible for planning, directing, administering, managing, and participating in the daily operations, staffing, and activities of the Utility Billing Division. Employee must exercise considerable initiative and sound judgment under mínimal supervision. Work is evaluated through observation, conferences, oral and written reports, and through results obtained.
**Salary**: 78,083.20 - $99,569.60, Depending on qualifications
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Experience managing and maintaining the integrity and effective operation of all billing functions and associated information technology systems_**:
- **_ Strong working knowledge of computer systems, including the ability to learn and effectively manage the back-end processing of various billing systems_**:
- **_ Experience with independently undertaking and completing special projects_**:
- **_ Ability to work with tight deadlines with attention to detail and a high level of accuracy_**:
- **_ Ability to think independently to resolve issues or improve processes through effective use of knowledge base, research, and professional judgement_**:
- **_ A can-do attitude with experience managing the daily operations of a $20+ million organization_**:
- **_ A blend of proven technical and analytical skills_**:
- **_ Ability to motivate a team and understand customer needs_**
**Essential Duties and Responsibilities**:
**EXAMPLES OF ESSENTIAL FUNCTIONS**:
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Manages and maintains responsibility for the integrity and effective operation of all utility billing functions and associated information technology systems, including billing, meter reading, cashiering, customer service, account maintenance, and collections functions
- Manages the utility billing process, including but not limited to, generating bills and statements, editing and verifying the billing register, updating journals and other system reports for each cycle, compiling, inputting, and analyzing data for billing activities, adjusting accounts as appropriate, and negotiating and managing contracts with several third party service providers to include printing and mailing contractor, credit card processing companies, banking partners, and software vendors
- Manages the meter services process, including but not limited to, overseeing timely entry of meter readings, data upload and download of meter reading devices, overseeing the contract for meter reading functions for billing, analyzing meter reading input for accuracy, and coordinating with the Utilities and Engineering Department as necessary to resolve issues
- Manages the payment collection process, including but not limited to, the collection of payments from customers through all mediums, the depositing and cashiering functions, and monitoring internal control systems for all cash receipting
- Establishes and maintains a customer service focus within the Utility Billing Division and the City, including but not limited to, explaining City policies and procedures related to utility services and billing procedures to customers, addressing customer complaints or requests, receiving and verifying data about customers and accounts, and handling extremely difficult customer situations involving account disputes, collections, and water turn-offs for delinquent accounts
- Ensures proper maintenance of account and service records, ensures proper system maintenance for utility accounts, and performs General Ledger reconciliations and audits
- Manages the collections process to ensure past due balances are paid in a timely manner, and
