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Dispatcher

3 months ago

Santa Ana, United States ASHE Society Full time

The Dispatch Associate is responsible for providing exceptional and professional service to all customers, vendors and guests that order through our delivery service. The Dispatch Associate will work in various roles within the company, as outlined below. It is imperative that they represent the brand with professionalism, passion, and provide extensive cannabis product knowledge to every customer. Additionally, a Dispatch Guide is responsible for routing, overseeing, and dealing with logístical issues for all drivers and deliveries.

**Responsibilities**:

- Answer and route all incoming calls
- Provide excellent customer service as well as maintain a professional, positive and friendly attitude when dealing with guests on the phone
- Follow all store procedures, protocols and rules
- Cashier transactions with attention to detail and accuracy
- Cash handling and drawer reconciliation must be impeccable
- Always maintain a clean and organized workspace
- Manage, route, track and assign deliveries to a fleet of drivers
- Accurately track, report and assign cash bags and tips for drivers

**Order Fulfillment**:

- Quickly and efficiently place, process and fill online, kiosk and delivery orders
- Ensure correct product is pulled and bagged for each order
- Pay attention to details and accurately prepare each order
- Identify and communicate items unable to fulfill due to inventory discrepancies to the Manager on Duty or Inventory Manager
- Assist customers with possible substitutions when items are sold out or are unable to be fulfilled

**Qualifications**:

- Must be at least 21 years of age
- Valid identification to work in the US
- Possess strong interpersonal, communication and customer service skills
- Must be proactive and solution oriented with a positive attitude
- Strong multi-tasker and able to work in a fast-paced environment
- Proficiency in technology software, desktop electronics
- Phone and logistics experience is a plus

**Compensation & Benefits Package**
- Base salary
- Medical
- Dental/Vision
- Paid Time Off (sick/vacation)
- Employee Discounts
- Vendor products and deals
- Day of Birthday Day off
- Welcome Gift Bag

**Physical Demands & Work Environment**
- Full availability
- Prolonged periods of standing
- Able to lift and/or move up to 25 pounds
- Frequently required to reach with hands and arms
- Required to stand, bend, lift and engage in repetitive motion
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
- Noise level in this work environment is moderate to high

**Note**:
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Pay: From $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Ability to Relocate:

- Santa Ana, CA 92704: Relocate before starting work (required)

Work Location: In person