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Patient Services Specialist
4 months ago
**Patient Services Specialist**
**About OrthoArizona**:
At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, OrthoArizona has become the premier orthopedic group across the valley. Since that time, we have grown to have over 30 locations and over 75 orthopedic specialists.
Our multi-specialty orthopedic clinics have additional convenient services such as Pain Management, Physical & Hand Therapy, Athletic Performance, X-ray, and MRI, InstantOrtho a Walk in Clinic for Urgent Orthopedic Conditions and more We are looking for employees who want to work for a fast-growing organization with a strong reputation for providing comprehensive high quality musculoskeletal care. We need professionals who share our vision and the commitment to see it through.
**As a Patient Services Specialist with OrthoArizona, you will get to**:
- Answer phone in prompt, courteous and helpful manner, screening, and routing calls as needed, create phone note in the patient electronic medical record, and/or providing information to patients.
- Ensure presence of scanned patient ID and insurance card, patients’ pictures in EMR, confirms patient demographics and paperwork for accuracy and completion.
- Schedule appointments correctly and accurately pursuant to provider scheduling protocols. Notify patient of appropriate/required arrival time for appointment (based on type of appointment) and of required items to bring to appointment (insurance cards, photo ID, etc.), ensures proper authorization and / or valid referral documentation has been received and reviews scheduled appointments to include appointment date, time, location, and provider.
- Register patients in EMR as applicable.
- Verify insurance eligibility and benefits for appropriate services being rendered
- see comment.
- Collect patient account balances, co-insurance, and copays, deductibles or estimates self-pay rates; prepare daily batch, deposits, etc.
- Interact with patients, family members, visitors, and members of the health care team; directs patient questions and/or complaints to appropriate department; keeps patients informed; maintain efficient patient flow during the check-in and check-out process; check in outside vendors.
- Schedule patients for follow-up office visits or procedures, log no-show appointments; assists in Document Management scanning and chart Indexing.
- Maintain and organize lobby area at the end of the day, opening and closing duties.
- Assist with proper routing of incoming faxes and documents.
- Maintain medical records.
- Cover shifts periodically at surrounding clinics as needed.
- All other duties as assigned.
**Minimum Qualifications**:
- High School diploma or GED.
- Accurate typing skills, minimum 50 words per minute.
- Knowledge of medical terminology.
- Customer Service skills.
- Knowledge of medical terminology.
- Working knowledge of computer programs.
- Excellent written and verbal communication skills.
**Preferred Qualifications**:
- Bilingual is a plus.
- 2-3 years of medical front office experience.
**Full Time Benefits**:
- Robust paid time off package including, sick time, holidays, & paid time off
- Medical - including a plan with 100% employer coverage
- a $585 monthly value.
- Health Savings account + company contributions.
- Dental & Vision insurance.
- Company paid life insurance policy + the option to purchase additional benefits to protect you from what life throws at you.
- 401(k) with a company contribution + profit sharing
- Pet insurance.
- ID Theft protection & Legal assistance.
