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Account Manager

4 months ago

Scottsdale, United States Arcoro Full time

**Why Arcoro?**

Want to make an impact? We do too. Come join our team of bridge builders. **With** **full-time hybrid work (2 day minimum)** **in Scottsdale, Arizona**. Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We’re proud to offer an unmatched employee experience where you can embrace our innovative vision, depend on a team of great colleagues, and roll up your sleeves to make a difference. Our culture encourages challenging the status quo.

Start building your bridge to a better career with Arcoro.

**About The Job**:
The **Account Manager’s** primary responsibility is to achieve assigned quota on a monthly, quarterly, and annual basis with an emphasis on retention of assigned accounts. This individual will maintain and expand relationships with assigned customer base while identifying new growth opportunities within assigned accounts. Account Managers are the champion for customer satisfaction representing them internally and ensuring the longevity of the relationships and transforming customers into key references for Arcoro. This is a full-time position; reports directly to the Manager, Account Management and VP of Account Management.

**What you will be doing**:

- Achieve monthly, quarterly, and annual direct quota based on retention and growth opportunities
- Accurately forecast revenue on a monthly basis
- Assess, clarify, and validate customer needs on a proactive basis
- Work with management for any negotiation of customer software agreements
- Identify areas of improvement in the software along with making recommendations to the product team
- Utilizing Netsuite & Salesforce daily to document every customer interaction
- Coordinates the involvement of Internal personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations
- Present features and benefits while focusing on customer retention, needs and expectations
- Occasional travel to customer locations and Industry conferences
- Other duties, as assigned

**Accountability and Performance Measures**:

- Achieve assigned sales quota including retention and upsell quota or direct selling
- Achieve customer objectives defined by company management
- Maintain high customer satisfaction that meets the company standards
- Increase Average Customer Values (ACV) by delivering solutions and service
- Generate referrals to support the sales team
- Collect and document customer testimonials to support the sales team and organization

**Must Haves**:

- Bachelor’s degree from an accredited institution, or equivalent experience and education
- 3+ years of strategic account management experience
- 3+ years of selling experience
- Ability to blend sales instincts with customer management skills to ensure customers maximizes products and services
- Strong customer service focus with a passion to exceed customer requirements
- High energy, drive, and sense of responsibility
- Strong organizational, communication, and time management skills
- PC proficiency
- Ability to work independently

**Perks and Benefits**:

- Competitive salary
- 401(k) with Company match
- Medical/Dental/ Vision, STD/LTD, Life Insurance
- Company-paid holidays, sick pay & unlimited PTO
- Hybrid Work

**About the Company**:
Arcoro is a leader in Human Capital Management. Join our company and help our customers eradicate the burden of managing an ever-growing workforce. Our tool will effectively end the dominance of manual applicant tracking, benefits enrollment, payroll, and paper time tracking.

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives.

**Arcoro is a Fair and Equal Opportunity Employer