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Customer Service Representative 2
4 months ago
GAME AND FISH DEPT
- Delivering results that matter by providing best in class support services._
- Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all._
- The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships._
**CUSTOMER SERVICE REPRESENTATIVE 2**
Job Location:
Address: 3500 S. LAKE MARY RD, FLAGSTAFF, ARIZONA 86005
Posting Details:
Hourly Rate: $18.70
Grade: 15
Closing Date: 05/21/2024
Job Summary:
This position will be responsible for providing in person front counter and through the phone services to the public for the Region 2 (Flagstaff) office.
Job Duties:
- Front counter assistance will include issuing licenses, tags, and stamps in a timely and accurate manner in accordance with A.R.S. Title 17 and Game and Fish Commission Rules
- Provide assistance in registering watercraft and inspects watercraft for compliance with A.R.S Title 5, Game and Fish Commission Rules and Federal requirements
- Respond to public inquiries in person, through mail, through the internet and over telephone, regarding complex watercraft registration requirements and procedures, State, Federal and Department policies and procedures
- Enter data into database, collects fees and enters transactions into a PC cash register (including cash security)
- Prepare daily reconciliation reports and balances against daily receipts and PC cash register reports
- Respond to public inquiries in person, through the internet and over telephone related to urban wildlife nuisances
- Accept injured wildlife (when necessary) and coordinates transport to rehabilitator or veterinarian
- Works with regional budgets, tracking expenditures, inputting information onto budget spreadsheets and researches issues or discrepancies if they arise
- Administer regional purchases through APP system, knowledge of state contract vendors and transactions
- Assist other programs at special events
- Perform other duties as assigned
Knowledge, Skills & Abilities (KSAs):
Pre-Employment Requirements:
If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required
**Benefits**:
The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
