**Important Notes**:

- This is 12 months contract position with possible extensions and contract to hire.
- Work Schedule: 10am to 7pm / 40 hours per week
- This is a non-driving/onsite role.

**Job Role/Duties**:

- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

**Responsibilities**:

- Provides support for software, hardware and networking support for desktops, laptops and servers
- Provides maintenance and support on legacy products
- Supports Core, server products
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

**Job Types**: Full-time, Contract

Pay: $21.43 - $25.00 per hour

Application Question(s):

- How many years’ experience do you have with Windows 7?
- How many years’ experience do you have with Lenovo Hardware?
- How many years’ experience do you have with Apple?
- How many years’ experience do you have with Troubleshooting?
- How many years’ experience do you have with Software Installs?
- How many years’ experience do you have with Networking?

Work Location: In person