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Alarm Technician

4 months ago

Windsor Locks, United States Safeguard Security & Surveillance, Inc. Full time

At Safeguard Security, we lead the Security and Home Automation industry, providing sophisticated, cutting edge technology and convenient, unparalleled customer service to our surging residential, commercial, and new construction based customers. We are currently ranked in the Top 8 Security companies in the nation, and we have achieved that remaining privately owned for over 26 years.

**Responsibilities**:
As an Installation Technician, you will often be the first point of contact between Safeguard and our customers. In addition to providing quality installation services, you will establish rapport with customers and use your expertise to identify opportunities to add products and services to their security system. Above all, you will ensure complete customer satisfaction with both their new system and the installation process.

**Your specific duties will include**:

- Installing residential security systems accurately and efficiently
- Meeting or exceeding performance goals on a consistent basis
- Performing initial walkthrough of home to determine the optimal system configuration, and to identify up selling opportunities
- Keeping the customer informed at all times of what the installation process will entail, whether walls will need to be drilled in order to run wiring, etc.
- Performing needs analysis with customers and designing a system that meets those needs
- Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration
- Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
- Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
- Providing exceptional customer service at all times
- Consulting with management on any issues or concerns
- Cleaning up work area thoroughly following installation
- Maintaining a professional appearance and demeanor at all times

**Qualifications**
- High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus
- Good sales skills, particularly with strong up selling and closing abilities
- Mechanical aptitude
- Strong customer service skills
- Ability to work effectively both on an individual basis and as part of a team
- Schedule flexibility and the ability to work weekends
- Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) preferred
- Experience in a low voltage environment, a plus

Pay: $50,000.00 - $75,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Flexible schedule
- Fuel card
- On-the-job training
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- Computer skills: 1 year (preferred)

Ability to Relocate:

- Windsor Locks, CT: Relocate before starting work (required)

Work Location: On the road