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Medical Receptionist

3 months ago

Milwaukee, United States American Behavioral Clinics Full time

**Position**:
American Behavioral Clinics is a busy, growing mental health service provider with offices located in Mequon, Greenfield, Milwaukee, Oak Creek and Elm Grove.

Despite the recent COVID-19 situation, our offices have immediate openings for full-time (Monday -Friday) secretarial position who is able to work either a 8 hour shifts between 7am and 6:30pm. Hours are based on clinic needs _(one 8-hour shift per day_).

**Virtual interviews are offered.

**Essential Duties and Responsibilities**:

- Interacts with all levels of treatment by providing clerical support and patient care support.
- Greets clients and visitors as front desk receptionist/patient care representative**.**:

- Answers all incoming phone calls and logs messages in an efficient manner and has experience on multiple phone lines.
- Phone inquiries regarding provider services to appropriate personnel.
- Obtains and records referral information by phone and verifies insurance eligibility/authorizations
- Documents regularly, thoroughly, accurately and completely
- Prints, distributes, verifies, tracks and faxes various medical information.
- Receives, distributes and/ or answers external inquiries.
- Maintains ample stock of forms and documents used in client charting.
- Organization and efficiency to internal office functions.
- Has the ability to effectively present information, exercises courtesy and tact in dealing with the staff and public in giving and obtaining information.

**Required Knowledge, Skills, and Abilities**:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Professional office demeanor
- Patient Care experience
- Medication knowledge
- Dependable self-starter committed to adhering to deadlines.
- Knowledge of office equipment: computer literacy; Microsoft Word, Excel, fax, scanner, copiers.
- Excellent verbal and written communication skills
- Ability to manage multiple priorities with a high level of flexibility and professionalism
- Strong time management skills; uses time effectively and consistently meets deadlines
- High level of detail and accuracy
- Able to maintain confidentiality
- Positive and enthusiastic disposition; strong interpersonal skills
- Prior office experience REQUIRED: 1 Year in mental health setting or 2 years in other medical setting.

**Characteristics of Our Employees**:

- Displays a "patient first" mentality
- Self-starter and self-manager
- Exemplifies strong work ethic and operates with the highest level of integrity in and outside of the office; Acts courteously with all patients, staff, and doctors
- Detail-oriented
- Friendly demeanor with patience

Pay: $15.00 - $18.00 per hour

COVID-19 considerations:
ABC clinics' response during COVID-19: a “no handshake” policy, cleaning commonly used spaces routinely, sanitizing restrooms more frequently, being vigilant in the sanitization & cleanliness of clinics, & all appointments are via telehealth or phone.

Schedule:

- 8 hour shift

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Medical terminology: 1 year (preferred)
- Computer skills: 1 year (preferred)

Work Location: In person