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Retail Sales Associate-part Time

4 months ago

Milwaukee, United States The UPS Store #6796 Full time

Part-time position: AFTERNOON AND SATURDAY AVAILABILITY REQUIRED

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

**RESPONSIBILITIES**
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned

**QUALIFICATIONS**
- Retail/customer service experience, welcoming demeanor
- Good communication and people skills
- Able to access customer needs and cross-sell and up-sell products and services
- Strong keyboard skills used for typing customer information
- Strong computer skills
- Strong verbal and written communication skills, including spelling and math
- **Prompt, reliable, and responsible**:

- Able to lift 40+ pounds and stand for entire shift
- Wants to work as part of a team