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Associate Governmental Program Analyst

3 months ago

Sacramento County CA, United States Department of Consumer Affairs Full time

Under the direction of the Staff Services Manager I (SSMI) of the Complaint Resolution Unit, and according to program and customer service goals, the Associate Governmental Program Analyst (AGPA) is responsible for resolving the most sensitive and complex consumer complaints, providing training and technical assistance to Staff Services Analysts (SSA), responding to complex inquiries regarding the laws and regulations and assists in reviewing the SSAs complaints to determine if disciplinary action is needed.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

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You will find additional information about the job in the **Duty Statement**.

Working Conditions

The incumbent works 40 hours per week in an office setting, with artificial light and temperature control. Daily access to and use of a personal computer and telephone is essential. Sitting and standing requirements are consistent with office work. It is essential that the incumbent have the ability to professionally and courteously handle calls and correspondence of various tones and temperaments from the public and employees.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

Additional Documents
- Job Application Package Checklist
- Duty Statement

Position Details

**Job Code #**:

- JC-433574
- **Position #(s)**:

- 625-100-5393-809
625-100-5393-XXX
- **Working Title**:
**Complaint Resolution Analyst**

**Classification**:

- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$5,684.00 - $7,114.00 A
- **# of Positions**:

- Multiple
- **Work Location**:

- Sacramento County
- **Telework**:

- Hybrid
- **Job Type**:

- Permanent, Full Time
- **Facility**:

- Bureau of Security/Investigative
- Department Information
- The Bureau of Security & Investigative Services protects consumers by licensing and regulating the following industries: Alarm Company Operator & Alarm Company Employees; Locksmith Companies & Locksmith Company Employees; Private Investigators; Private Patrol Operators & Security Guards; Proprietary Private Security Officers & Employers; Repossessor Agencies & Repossessor Agency Employees; Training Facilities & Training Instructors.
- The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive team work where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment and career development.
- Special Requirements
- Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA’s (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program matters at all times.
- Application Instructions

Final Filing Date: 6/3/2024
- **Who May Apply**
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
- **How To Apply**
- **Address for Mailing Application Packages**
Department of Consumer Affairs
-Attn: Recruitment Technician JC-433574 MV
-1625 North Market Blvd., Suite N-321
-Sacramento, CA 95834

**Address for Drop-Off Application Packages**
Department of Consumer Affairs
-Recruitment Technician JC-4