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Houston, United States Archrock Full time

Archrock is the leading provider of natural gas contract compression services to customers in the oil and natural gas industry throughout the United States. Our unmatched expertise and team of highly qualified, certified technicians are backed by more than 60 years of industry experience. Headquartered in Houston, Texas. Archrock has approximately 1,500 employees.

Archrock is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Reports to**: Administration

**Overview**: Answers and routes all incoming telephone calls, greets and directs visitors and provides appropriate access and performs clerical functions as assigned.

**Essential Duties (Approximate % of Time Spent)**
- Answers and routes incoming telephone calls. Locates employees and/or takes messages as necessary.

Distributes messages in a timely manner. (~40%)
- Greets and assists all visitors to the facility in a courteous and professional manner. Maintains a secure environment by ensuring that visitors receive appropriate access badges to Archrock floors and to building elevators. (~20%)
- Maintains visitor sign in log and ensures visitors sign out at end of visit. (~10%)
- Distributes access badges to vendors/suppliers and ensures they are accounted for at end of visit. (~10%)
- Updates receptionist information binder with employee and department changes. (~10%)
- Prepares correspondence and performs various clerical duties as assigned. (~10%)

**Non-Essential Duties**: Performs other duties as assigned

All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all times.

**Skills and Abilities**:
Ability to:

- Perform all essential duties.
- Route calls to appropriate internal organization and/or resources.
- Handle confidential or sensitive information or issues.
- Follow established workflows, company policies, guidelines and procedures.
- Demonstrate PC skills with exposure to MS Office (Word, Excel, PowerPoint and Outlook) and access control system.
- Research and respond to inquiries regarding issues and ensures timely follow up and resolution.
- Possess good oral and written communication skills with good vocabulary, grammar and the ability to independently compose routine written communications.

**Knowledge**:

- Working knowledge of the Lenel Security Access/Badging system or similar system.
- Akkadian Telephone System or similar system.
- Knowledge of general office practices and procedures.
- Knowledge of corporate organization and responsibilities in order to route calls appropriately.

**Minimum Education and Certification**:

- High School diploma or GED equivalent.

**Minimum Experience**:

- Experience with a multi-line telephone system.
- Experience with access control processes/systems.
- Basic clerical experience such as compiling records, filing, posting or entering data and preparing simple documents or correspondence preferred.

**Leadership**:

- May serve as a resource to others with less experience.

**Physical Demands**: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
- Regularly required to sit, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
- Occasionally required to stand, walk, and stoop.
- Vision abilities include close vision, distance vision, color vision, and the ability to adjust focus.

**Problem Solving and Innovation**:

- Problems / issues are defined with guidance available to provide solutions.
- May suggest and implement ideas for improvement.

**Impact**:

- Actions and decisions could potentially impact results in assigned area, but work is most often reported to others for checking or further analysis.

This job description is a summary of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks, as assigned by supervisor, regardless of job title or routine job duties.
- This job description is a summary of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks, as assigned by supervisor, regardless of job title or routine job duties._

**Equal Employment Opportunity Posters**
- Equal Employment Opportunity Is The Law
- Equal Employment Opportunity Is The Law Supplement
- Pay Transparency