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Concierge

4 months ago

Austin, United States Worth Ross Management Co Inc Full time

**Location: Downtown Austin Area, Zip Code 78701**

**Schedule: PT Weekend Overnight Fri, Sat, Sun 9pm-3am**

**ABOUT US**

Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.

**ABOUT THE ROLE**

**WHAT YOU'LL DO**
- Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members.
- Identifies and clarifies the residents’ needs and desires. Answers questions and provides solutions.
- Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management.
- Assists residents in scheduling access for authorized vendors to provide services within units.
- Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential.
- Able to understand and react quickly and effectively to any emergency.
- Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager.
- Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
- Accurately maintains daily shift notes into Building Link system.
- Receives packages & deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits.
- Responds to resident concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to Lead Concierge or AGM if necessary/appropriate.
- Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests.
- Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge.

**EDUCATION/EXPERIENCE**

High school diploma or equivalent

**WHAT YOU NEED TO SUCCEED**
- Physical demands include the ability to lift 30-50lbs.
- Standing, sitting, and walking.
- Ability to work at a personal computer, as well as talking on the phone, for extended periods of time.
- Ability to quickly and easily navigate the building as required to meet job functions.
- Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately.
- Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building,
- Ability to respond to emergencies promptly.
- Communicate, receive and exchange ideas and information using both spoken and written word.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**OUR BENEFITS**

Medical

Dental

Vision

Short term disability (STD)

Long term disability (LTD)

Employee assistance program (EAP)

Identity theft protection

Pet insurance

Retirement

Paid Time Off (PTO)