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Collections Specialist

3 months ago

Philadelphia, United States Eastern Atlantic States Carpenters Benefit Funds Full time

The Eastern Atlantic States Carpenters Benefit Funds Office (“The Funds”) is a benefit fund that provides Members and their eligible family members with the best possible Benefits during their active career and throughout retirement. The Fund is seeking quality employees to accomplish this mission.

**Why should you apply?**
- 100% Employer paid Health/Dental/Vision Care/Prescription Benefits - 90/10 PPO Plan
- A full range of Behavioral Health and Substance Use Disorder Benefits with very low out-of-pocket costs
- Available no-cost, telemedicine option to help manage Behavioral Health Concerns
- Health Reimbursement Account
- 100% Employer paid Retirement Plan, including Pension and Annuity
- Tuition Reimbursement
- 21 paid days off in year one, with increases based on years of service
- 1 remote work day per week to help promote work/life balance
- Weekly Pay
- Disability Benefits
- On-site gym

**As a Collections Specialist your job responsibilities will be**:

- Identify Member needs, research issues, resolve complaints, and provide solutions
- Ensure all Employer Contributions are processed and posted in a timely manner
- Billing and collection of Contractor discrepancies
- Communicate with Members regarding benefit questions
- Communicate with Employers regarding benefit remittance questions
- Input Employer remittances and or payments
- Help Employers connect to and navigate the Electronic Employer Remittance Portal
- Monthly/Weekly reporting
- Prepare special reports as required
- Provide outstanding customer service
- Continuously update your knowledge of all current Benefit Plan policies and procedures

**Qualifications necessary to perform these duties**:

- Strong customer service skills and the desire to provide each and every member with outstanding service
- Excellent social, oral and written communication skills
- Ability to handle confidential and sensitive information with utmost discretion, respect and ethics
- Analytical skills and the ability to troubleshoot data discrepancies
- Ability to work within and across teams/departments, as well as individually

If this sounds like you, we would be grateful for the opportunity to meet you and explore the full spectrum of talents you could bring to our organization

Pay: $45,000.00 - $50,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance

Weekly day range:

- Monday to Friday
- No weekends

Work setting:

- Office

Ability to Relocate:

- Philadelphia, PA 19130: Relocate before starting work (required)

Work Location: In person