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Care Manager, Lvn
4 months ago
**What you can expect**
Find joy in serving others with IEHP We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience
The Care Manager, LVN is responsible for working directly with the Plan, IPA medical groups, providers, hospitals, community agencies, Members/caregivers, and other entities supporting Member care to ensure coordinated care and serve as a resource person for internal and external entities. The Care Manager, LVN works closely with the RN Care Manager and other members in the care team to support the member in the care management process, in addition to, collaboration with inter-departments to ensure member needs are met while simultaneously building strong peer relationships.
**Key Responsibilities**:
1. Responsible for serving as a resource for IEHP Members and Providers for care management and care coordination.
2. Responsible for screening Members for appropriate care management needs, documenting findings and communicating the findings to the RN Care Manager.
a.Care Manager, LVN uses approved screening tools which contribute to the assessment (i.e. Health Risk Assessment or other designed tool)
3. Contributing to the development and modification of the Individualized Care Plan (ICP) including:
a. Reviewing ICP recommendations with RN Care Manager Team Member and other Interdisciplinary Care Team (ICT) members as appropriate
b. Educating Members according to approved plan and material content
c. Communicating unexpected results with RN Care Manager Team Member and other ICT members as appropriate.
4. Acts as a Member advocate at all times
5. Serves as a liaison between Members, caregivers, and all members of the ICT
6. Assist and facilitate referrals for IEHP Members that are eligible for carve-out programs such as CCS, multi-organ transplant, etc.
7. Assist members with immediate needs with regard to access, referrals and authorizations.
8. Facilitates referrals to resources such as LTSS, Independent Living and Diversity Services, Behavioral Health, and community resources.
9. Model the highest ethical behavior in relationships with co-workers, supervisors, Members, Providers, and colleagues in the community.
10. Responsible for promoting a collaborative and effective working environment within the Team by engaging in evidenced-based communication strategies (such as Motivational Interviewing) when discussing responsibility/sharing of tasks, effectively resolving conflicts as they arise, and collaborating on Member case discussions.
12. Responsible for engaging with Members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the Member and his or her medical/behavioral team, as well as to increase the Member’s sense of control over their whole health.
13. Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as by identifying and addressing HEDIS gaps, and by identifying, developing, and testing new practices for improving Member health outcomes.
14. Assists with the coordination of medical and behavioral health access issues with PCP offices, specialists, and ancillary services.
15. Responsible for any other duties as required to ensure successful care management processes and Member outcomes.
16. Under the direction of designated supervisor or request from a licensed Team Member (i.e. RN Care Manager), other duties as required to ensure Health Plan operations are successful.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
**Perks**
IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.
- CalPERS retirement
- 457(b) option with a contribution match
- Generous paid time off
- vacation, holidays, sick
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Paid life insurance for employees with additional options
- Short-term, and long-term disability options
- Pet care insurance
- Flexible Spending Account - Health Care/Childcare
- Wellness programs that promote a healthy work-life balance
- Career advancement opportunities and professional development
- Competitive salary with annual merit increase
- Team bonus opportunities
**Education & Experience**- Three (3) or more years of care management experience in a health care delivery setting.-
- Current IEHP Team Members who have worked at least two (2) years in the Care Management department and are successful in their current work performance during that time, may be considered for this position in lieu of the minimum one (1) year clinical experience requirement.-
- High school diploma or GED required.-
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