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Regional Performance Coach

3 months ago

Warrington, United States European Wax Center - Warrington Full time

**Seeking** Fun and Professional Regional Sales & Performance Coach for our Powerhouse PA Region Come **_Career_** with MFH - European Wax Center**

Do you thrive on unlocking potential and driving results? Are you passionate about coaching individuals and building high-performing teams? If you dream of transforming lives and exceeding expectations, join us as our Regional Sales & Performance Coach

**About Miller Family Holding**:
We’re a family of franchises, including some of the most high performing European Wax Centers in the biz. We have over 16 years of experience with EWC, and we’ve grown to nearly fifty centers, but we’re nowhere near done yet.

These are the values we live by:
**We create opportunities for growth. **Think a Wax Specialist can’t grow to be a Sr. Director of Wax Talent? Think a Center Manager can’t grow to be a Director of Operations? Think a GSA can’t grow to be a Multi District Manager? Well - think again.

**We collaborate effectively. **This is a Collaboration Nation We know we’re better together, and you don’t get anywhere without your goalfriends helping along the way.

**We strive for excellence. **We aspire higher. We reach for big goals, and we achieve them (with some epic failures along the way How else do you learn)?

**We treat each other with respect. **We compete with yesterday - not with each other. Every day we reach for the stars, and our supportive, empathetic team members hold each other up with good intention, great attitudes and respectful collaboration.

**We have MORE FUN HERE. **Jump into a Hustle Huddle to share success stories and shenanigans. Join us at Camp MFH where we network and nosh by the beach. Whatever we do, we bring the fun and get things done. WHOOP WHOOP

**About the Role**:
As our Sales & Performance Coach, you'll play a pivotal role in shaping the success of our Guest Service Associates (GSAs), Managers in Training (MITs), and Center Managers (CMs) across our PA East and PA West centers. You'll wear many hats - from coach and mentor to District Manager assistant - all while fostering a positive and collaborative work environment in our MFH European Wax Centers.

**Some Key Responsibilities**:

- **Assist DM with administrative tasks **such as report analysis, team communications, human resource actions and marketing directives.
- **Recruit and Interview potential talent** along with initiating and completing the onboarding process when necessary.
- **Develop and deliver engaging training programs** for GSAs and MITs, covering everything from administrative duties to sales strategies and exceptional guest service.
- **Coach and mentor individual GSAs, MITs, and CMs** to help them achieve their sales goals and reach their full potential.
- **Identify and address areas of improvement** for underperforming GSAs and MITs, providing personalized coaching and support to get them back on track.
- **Host regular team-building activities and GSA Hubs** to promote collaboration, engagement, and a positive work culture.
- **Analyze performance data** and identify trends to create targeted coaching initiatives and training programs.
- **Provide regular feedback and support** to Center Managers to ensure their GSA and MIT teams are successful.
- **Sit in on GSA and MIT evaluations** to assist with coaching and provide insights.
- **Track and manage 30/60/90-day reviews** for all new hire GSAs and MITs.
- **Suggest and monitor Learning Initiative Plans (LIPs) and Performance Improvement Plans (PIPs)** for GSAs and MITs.
- **Provide feedback to Center Managers based on lobby observations** to enhance guest service, team performance, and MIT development.

**Qualifications and Skills**:

- Minimum 3+ years of experience in a sales coaching or training role, preferably within the retail or service industry with experience with KPI’s.
- Available to be emergency coverage in front desk or management capacity.
- Flexible to work mornings, nights, and weekends and absorb schedule changes.
- Travel to multiple locations in our PA East and occasionally our PA West regions.
- You read our values and thought, “OH MY GOSH, that sounds just like me”
- You understand the business of Revealing Beautiful Skin.
- Proven ability to develop and deliver engaging, effective training programs.
- Excellent communication, interpersonal, and active listening skills.
- Passion for coaching and mentoring, with a focus on growth and development.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team. Self motivated
- Positive and energetic attitude with a commitment to creating a strong culture.

Sound like you? APPLY NOW

More than a job - come “career” with MFH EWC

What are you waiting for? Your team is waiting

**Our MFH EWC oversight locations for this role**:
PENNSYLVANIA Bala Cynwyd, Brookhaven, Collegeville, Exton, Fishtown, Horsham, Jenkintown, Lancaster, Pottstown, Warrington, Wyomissing

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