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Front Office Supervisor

4 months ago

Bessemer, United States Holiday Inn Express & Candlewood Suites Bessemer-Birmingham SW Full time

Responsibilities:

- Manage front desk operations and ensure smooth daily operations
- Greet and check-in guests in a friendly and professional manner
- Handle guest inquiries, requests, and complaints promptly and effectively
- Maintain accurate guest records and handle reservations
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Train and supervise front desk staff to provide excellent customer service
- Oversee night audit procedures and ensure accuracy of financial transactions
- Handle cash transactions and maintain a balanced cash drawer
- Maintain a clean and organized front desk area

**Experience**:

- Previous experience in hospitality management or front desk operations preferred
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Excellent phone etiquette and familiarity with phone systems
- Knowledge of guest relations principles and practices
- Multilingual skills are a plus
- Proficient in computer systems, including reservation software

We offer competitive pay, benefits, and opportunities for career growth in the hospitality industry. If you are a motivated individual with a passion for providing exceptional guest services, we would love to hear from you.

Pay: $14.00 - $15.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed

Work setting:

- In-person

Ability to Relocate:

- Bessemer, AL 35022: Relocate before starting work (required)

Work Location: In person