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Unit Secretary

4 months ago


Philadelphia, United States Penn Medicine Full time

**Description**

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

The Emergency Department is looking for a Unit Secretary to join HUP Cedar

As part of the region's #1 health system, HUP Cedar Avenue campus is evolving, growing and changing, while keeping our uniquely compassionate care intact, right here with patients in their own neighborhood.

Our Emergency Department provides care to about 42,000 patients annually, with varying level of urgent medical care and consists of 32 treatment rooms.

The Emergency Department is supported by a Nurse Manager, Assistant Nurse Manager and Clinical Practice lead. Our Charge Nurses are on staff 24/7 and are representative of leadership in our absence. The Department offers a fast-paced environment, requiring the ability to re-prioritize throughout the day. Come join a motivated and innovative team, a supportive culture, in a leading and growing organization

Summary:

- The Unit Secretary is an integral member of the health care team who delivers quality care through collaboration and communication with team members. They work under the direct supervision of the nurse manager and the registered nurse to support the clerical and secretarial operations of the patient care unit. Some of the major responsibilities will include managing clerical and information systems, receptionist duties, collection and reporting of patient data, incorporating organizational competencies of superior quality care and assuming responsibility and accountability for their role performance outcomes while supporting HUP's Standards of Excellence.
- The Unit Secretary must be a high school graduate or have an equivalency diploma. Post high school education, which includes computer courses and medical terminology, preferred. Familiarity with typewriter/computer keyboard preferred.

**Responsibilities**:

- Answers telephones, takes and relays messages promptly, and answers inquiries.
- Greets patients and visitors, gives directions, and answers questions.
- Communicates with nursing staff and hospital staff about patients’ needs and whereabouts.
- Ensures that patient consents and Advance Directive paperwork is in order.
- Support Medication Reconciliation Process through appropriate chart forms and electronic auditing.
- Answers the patient call bell system and promptly communicates the patients’ needs to the appropriate healthcare team member.
- Facilitates access for security door/intercom system on locked nursing units as indicated—respectfully answers intercom request for entry onto the unit and follows through with security measures defined by nursing unit guidelines.
- Reports security door malfunctioning to the charge nurse, security and maintenance as indicated.
- Assists nurses, physicians and other health care providers in emergency situations by arranging for emergency studies, placing routine, CODE and STAT telephone pages.
- Arranges for patient transport as needed.
- Sorts and delivers patient flowers, mail, and packages according to unit needs.
- Calls for equipment and supplies as needed by the patient and arranges for return of equipment after use.
- Places calls, electronic info-grams and/or completes supportive paperwork to supportive serve departments regarding minor problems.
- Notifies Nurse Manager of problems of a more serious nature.
- Submits completed paperwork for Nurse Manager’s signature.
- Communicates patient arrival on unit, impending transfers, or discharges by entering the appropriate information into the computer system.
- Enters discharge information and appropriate admission and discharge code in the hospital electronic information system as soon as the patient either arrives on the unit or leaves the unit.
- Maintains the Admission, Discharge, and Transfer Log book.
- Maintains patient medical record in appropriate order: identifies each sheet with patient identification.
- Files and charts laboratory, radiology and other patient information forms in appropriate sections of each patient chart.
- Checks charts for sufficient supply of imprinted forms.’
- Gathers all components of patient chart, including bedside chart from wall desks; assembles in proper discharge order; and ensures each page of the chart is properly imprinted when patient is discharged.
- Prepares necessary patient chart copies for discharge to new level of care — Rehabilitation, Psychiatry and/or Hospice.
- Prepares patient chart for all transitions in care: for tests, new