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Catering Manager

4 months ago

Chicago, United States Levy Full time

Levy Sector

**LOCATION**: Soldier Field is a multi-purpose stadium in Chicago, Illinois. Opened in 1924. The stadium has served as the home of the Chicago Bears of the National Football League (NFL) as well as Chicago Fire FC of Major League Soccer (MLS). It also regularly hosts stadium concerts and other large crowd events

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

**About Levy**
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

**Job Summary**:
As the **Catering Manager**, you will be responsible for in-house catering facilities, managing the daily operations of all catering functions, coordinating all function activities with the catering sales and culinary teams, and overseeing catering equipment maintenance and inventory with the opportunity to assist the Director of Sales in selling F&B packages for events booked at the venue.

**Detailed Responsibilities**:

- Ensures all catering services exceed guest expectations
- Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitabilityCommunicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding/compliance and external guest’s expectation of services
- Develops location-specific food and wine knowledge
- Initiates contact with clients to secure their food and beverage selections in advance of event date
- Holds team accountable to steps of service to deliver great guest service
- Ensures show quality standards are maintained at all times
- Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
- Regularly obtains feedback from clients and guests to improve operations
- Collects end of night feedback from the operations team to include in event recap documentation
- Supports and communicates Company initiatives
- Respond and assist in any departmental guest service issues
- Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
- Achieves daily sales and assigned cost goals
- Achieves assigned budget goals
- Employs good safety and sanitation practices
- Follows and enforces responsible alcohol service policies
- Executes required daily reporting in a timely manner
- Completes required department reports and complies information at month-end closing
- Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
- Maintains successful performance by increasing revenues, controlling expenses, and providing a return on investment for the location partner
- Ability to analyze sales trends, client’s needs, and wants to enhance the overall event experience
- Proactively engaging in networking and other lead generation activities
- Ensures the continual process of revenue development
- Promotes the sale of profitable Levy services
- Working closely with the culinary and operations team to develop menus and staffing bids to "WOW" clients and guests while simultaneously maintaining operational feasibility, cost-effectiveness, and event appropriateness for venue facilities
- Creating Banquet Event Orders (BEOs) and catering agreements in appropriate system and submitting for client signature in accordance with venue deadlines
- Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
- Manage client relationships to set expectations and drive positive event experience
- Ensures the complete billing for client services and receipt of payments in accordance with Levy standards
- Uses all performance management tools to provide guidance and feedback to team members
- Promotes a cooperative work climate, maximizing productivity and morale
- Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
- Interviews, hires, trains and develops team members according to Levy guidelines
- Displays a positive attitude towards team members
- Inspecting event setups to ensure they match the banquet event order
- Other duties, as assigned

**Job Requirements**:

- 2+ years of experience in