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Residential Services Manager
4 months ago
Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.
We are in search of new talent in the following position
**Position**: Residential Services Manager
The Residential Services Manager is responsible for day-to -day administrative functions of the program, front desk, fire safety and evacuation management.
**Location**: 99-103 Stockholm St. Brooklyn, NY 11221
**Minimum Qualifications**:
60 College credits and three years of relevant work experience, or satisfactory combination of education and experience. Strong coordination skills, excellent written and verbal communication skills, excellent organizational skills, accurate record keeping, computer skills. F-80 certification and active security license required (must be obtained within 3 months of hire). CPR and first aid certificates preferred.
**Residential Services Manager Principal Responsibilities**:
1. Manage day
- to day
- program services office functions (HR related items such timesheets for payroll, assist with gathering new hire documentation, order and process invoices for office supplies, vendors-related follow ups and internal department-related follow ups as required)
2. Track, maintain and submit Tier II CAREs billing to the Business Office monthly (including occupancy and daily census)
3. Handle confidential and non-routine information and explain procedures.
4. Manage front desk operations and schedule to ensure 24-hour coverage 7 days a week.
5. Ensure proper documentation of client admission, reporting of vacancies to DHS vacancy unit, client arrival and departure procedures.
6. Manage client incidents, notifications and ensure all incidents are entered in CAREs database and AWARDs.
7. Perform other related duties as required.
Employees receive an exceptional benefits package including
- Medical
- Dental
- Vision
- Prescription coverage
- Life insurance,
- Retirement plan
- Educational Reimbursement Program (includes tuition and license/certification)
- Paid Time Off which is accrued monthly and roles over from year to year. In addition;
- Paid Birthday Holiday
And much more
