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Patient Services Representative
5 months ago
Required Qualifications:
- High School Diploma
- Fully vaccinated and boosted for COVID
- Experience with medical insurance, referral processes, and benefit plans
- 1 year of recent experience working in an outpatient clinic or medical office setting
- 1 year of high-volume call center experience
- Experience with CS-Link/Epic
Preferred Qualifications:
- 2+ years’ recent experience working as a Patient Service Representative
- Experience with patient check-in process
- Bilingual English/Spanish
Job Duties:
- Primary point of contact for patient relations in person and by phone
- Greet patients and assist in resolving patient concerns and escalating as appropriate
- Check patients in/out and collect co-payments, give receipts, and reconcile payments
- Verify patient demographics and insurance information in CS-Link/Epic
- Schedule appointments and complete patient registration
- Process and track referrals and authorizations for various insurance types
- Handle patient/provider correspondence
- Explains policies, procedures, or services to patients
- Sanitize workspace using provided supplies and following department guidelines
NOTE: These statements describe the primary duties and responsibilities of the job and are not intended to be an exhaustive list of all tasks. Other work duties may be assigned at any time with or without notice.
- COVID-19 Vaccine (Facility Guideline):Required
**Job Type**: Contract
Pay: $20.84 - $22.00 per hour
Schedule:
- Rotating weekends
**Experience**:
- Patient Services Representative: 2 years (preferred)
- high-volume call center: 1 year (preferred)
- Epic EMR: 2 years (preferred)
Work Location: On the road
