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Room Attendant

4 months ago

Monterey, United States Portola Hotel & Spa Full time

**JOB DESCRIPTION**

**POSITION TITLE**:
Room Attendant

**DEPARTMENT**:
Housekeeping

**REPORTS TO**:
Director of Housekeeping

**DIVISION**:
Rooms

**EXEMPT OR NON-EXEMPT**:
Non-Exempt

**JOB DESCRIPTION**:
The Room Attendant is responsible for maintaining the high standard of cleanliness of our guest rooms during and after the guests stay while providing courteous, attentive and efficient service to all guests. Successfully complete cross-training and demonstrate in-depth knowledge of all assigned areas, which includes Public Area Attendant, Houseperson and Laundry Attendant.
- The Public Area Attendant is responsible for cleaning and maintaining the appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.
- The Houseperson is responsible for assisting the Room Attendants by delivering clean linen to housekeeping staff throughout hotel and collecting dirty linen; collection and disposal of garbage from hotel; work on cleaning and other maintenance projects as assigned.
- The Laundry Attendant is primarily responsible for cleaning and storing linens in a timely, organized manner to ensure that the Hotel's laundry and linen needs are met.

**THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE**:

- Demonstrate complete knowledge of and comply with all departmental policies/service procedures/standards.
- Demonstrate complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Demonstrate positive guest relations at all times.
- Ensure the guests satisfaction by providing a clean, ready guest room including:

- Making beds
- Dusting
- Vacuuming
- Cleaning and sanitizing bathrooms
- Removing trash, door hangers, and laundry bags
- Organizing promotional materials
- Clean extra rooms above daily quota upon request.
- Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and to prevent losses or damages.
- Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
- Assist in maintaining hotel inventory of rooms, supplies, linens & amenities.
- Promote sanitation, safety, security efforts, and guest services of the Hotel.
- Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.
- Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
- Follow hotel policy with lost/stolen items.
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
- Investigate new and improved cleaning methods and instruments.

**ADDITIONAL RESPONSIBILITES**:
Demonstrate thorough knowledge of the hotel safety procedures to ensure the safety and security of our guests and employees. Hotel Safety Procedures include, but are not limited to: completing all assigned hotel safety training satisfactorily, following hotel safe work practice standards, consistently using all personal protective equipment (PPE) and consistently adhering to Employee Safety and Health Procedures for preventing and controlling the spread of potentially contagious diseases like HIV/AIDs, Hepatitis B, Influenza, Norovirus and COVID - 19. Adhere to ergonomic standards as outlined in our Musculoskeletal Injury Prevention Program (MIPP)

**EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS**:
High School Diploma or equivalent - preferred, but not required.

**REQUIRED KNOWLEDGE, SKILLS, & ABILITIES**:

- Detail oriented and comfortable working in a fast-paced environment
- Excellent time management and organizational skills Display a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
- Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
- Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
- Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
- Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

**PREVIOUS EXPERIENCED REQUIRED**:
Previous hospitality and/or housekeeping experience preferred

**ACTIVITY SUMMARY**

**Never**

**Occasionally**

**Frequently**

**Constantly**

Sitting

Standing

Walking

Crawling

Bending Over

Reaching Overhead

Balancing

Pushing/Pulling

Lifting/Carrying

10 lbs. or less

20 to 50 lbs.

Over 50 lbs.

Skin/Hands in Water

Exposure to Chemicals

Foot Controls Used

Repetitive Hand Use

Firm Grasping Required

**OTHER REQUIREMENTS**

**_
Select Yes or No_**

Driving Vehicles/Equipment

No

Operating Equipment/Machinery

Yes

Exposure to Dusts, Gas, Fumes

Yes

Exposure to Hazardous Materials

Yes

Possible Exposure to Blood/Body

Yes

Fluids

Exposure to High Noise Levels

Yes

Walking on Uneven