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Dental Receptionist
4 months ago
**Smile Brookline seeking to hire talented dental professionals**
Our dental practice is entering a growth phase and we are seeking to hire and add to our highly motivated team of dental professionals. We have several positions that we need to fill with talented individuals such as yourself.
**Receptionist / Treatment Coordinator**
- **Job Description**_
**Overview**
The main focus of this position is to drive growth for the dental practice.
Working to:
1. Reactivate patients not seen in 6+months
2. Converting prospective patients into actual patients
3. Submit PTE, claims, and appeals to insurance carriers.
4. Obtaining and Presenting Financing Options for Treatment
5. Present and drive adoption of treatment plans
6. Solicit and obtain Google Reviews and Patient Referrals
Success will be measured by monthly and annual increase in active patients, new patients, practice collections, practice production, and Google reviews.
**Current situation**
Smile Brookline is 100% fee for service at time of service. No balance billing, co-pays, or EOBs. As such, we are Customer centric offering concierge level service. Establishing relationships and trust with patients is the key to our success.
**What we need**:
1) Phones/scheduling treatment
a. Collect payment day of treatment; schedule follow up appointments.
2) Work with insurance companies: PTE, claims submissions, benefit verification, appeals etc.
3) Treatment planning and presentation to PTs, drive adoption and PMT options. (acceptance/conversion)
4) Someone who is great on phones/in-person/writing
a. Get new PTs in the door (conversions)
b. Reactivate PT who have not been in the practice in 6+ months (conversions)
c. Track various stages of treatment (PTE, Treatment Plan, Financing, outside services (endo, perio, ortho) with heavy emphasis on PT follow-up
d. Encourage and solicit social media reviews (Google/Yelp). Track reviews, and respond to reviews in a timely manner.
e. Encourage and solicit Patient Referrals.
5) Claims preparation and submission to ensure approval and payment to Patient ASAP.
6) Social Media: Respond to Google/Yelp Reviews, Create/Manager Social Media presence with postings and fresh content.
**Future Responsibilities**:
1) Interact with technology support vendors to resolve technical issues:
a. Dentrix
b. Henry Schein One (Tech Central)
c. Phones (VoIP vendor)
d. iTero
e. Lab Services (NG and in-house delivery schedule)
f. Process improvement suggestions
g. Marketing suggestions to drive growth
Other duties and responsibilities as required by the practice. This a position that one grows into with increasing levels of responsibility and leadership.
See our YouTube Channel for additional dental practice insight:
**Qualifications**:
- Prior experience in dental office management
- Knowledge of HIPAA regulations and medical terminology
- Experience in supervising and managing a medical office
- Familiarity with Dentrix software
- Understanding of medical records management
- Ability to oversee practice management tasks efficiently
Pay: $53,000.00 - $63,000.00 per year
**Benefits**:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
**Education**:
- Associate (required)
**Experience**:
- Dentrix: 1 year (required)
- Dental Office: 2 years (required)
Work Location: In person
