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Lobby Attendant

4 months ago

New York, United States Center for Alternative Full time

**Job Summary**:
CASES is currently seeking a Lobby Attendant to work with our Pretrial Services Department. The Lobby Attendant will be responsible for greeting and providing a pleasant experience to everyone who enters our Harlem Community Office. This position requires someone who is presentable, punctual and organized. The Lobby Attendant will support our Supervised Release Program participants and staff, ensuring efficient coverage at our front desk and lobby, and fulfilling additional duties to contribute to the success of our program. CASES’ Supervised Release Program (SRP) annually diverts 5,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements.

**Salary**:The hourly salary for this position is $22.00 an hour.

**Shift Hours: The Lobby** Attendant position is full time Monday through Friday.

**Location Address**:4 West 125th Street New York, NY 10027.

**Workplace Flexibility**: CASES offers various work arrangements, where possible for certain roles. **The Lobby Attendant position is in person.**

**What you will be doing**:

- Greet all visitors, including SRP participants, staff, and guests, in a friendly and professional manner.
- Direct guests to the appropriate floor for their visit, as needed.
- Maintain a clean and presentable lobby at all times.
- Operate the buzzer system for the main entrance door to allow entry to the office.
- Ensure that sign-in sheets are up to date by accurately tracking all participants and visitors.
- Assist guests with inquiries, directions, and other information about the organization.
- Monitor the environment to ensure a safe and secure space for both staff and guests.
- Maintain vigilance and ensure the security of the lobby area, promptly reporting any suspicious activities or incidents to management.
- Coordinate with other staff members to ensure seamless service delivery and guests' satisfaction.

**What we are looking for**:

- Previous experience in a customer service environment.
- Excellent attendance and punctuality.
- Excellent communication, interpersonal and problem-solving skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Ability to remain calm and composed under pressure.
- Ability to multi-task while still exhibiting good judgment and poise in a fast-paced environment.
- Ability to lift objects up to 50 pounds, as needed.

**Preferred Skills**:

- High school diploma or equivalent required or Two (2) years similar experience.

**Employee Benefits**:
CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

- Medical
- Dental
- Vision
- Vacation and Paid Time Off - starting at 25 days off annually, Plus an additional summer selfcare day.
- 12 Paid Holidays per year.
- Our Workplace Flexibility Policy allows for various work arrangements, where possible. May be Fully onsite, Hybrid, Flexible, or Fully Remote see individual job descriptions work schedule details.
- Retirement 403(b) Competitive matching up to 6%.
- Employee Referral Program.

**CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.