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Retail Associate

4 months ago

Woodbridge, United States Sandbox VR Full time

**Guest Experience Guide**

**Who we are**:
We’re Sandbox VR, and we’re the most advanced virtual reality experience in the world. Inside our rooms, we take you on thrilling adventures and transform you into new characters. Our experience is like the movies, except you’re actually with your friends inside the movie. We are creating the future of entertainment and want you to be a part of our journey to bring a holodeck to every neighborhood in America We launched in Hong Kong in 2017 and we’re now live in 45 locations and 7 countries around the world, and we’re quickly expanding.

**The opportunity**:
This position is onsite at one of our retail stores. We’re looking for someone to join our team on a part-time basis. We are looking for personable, motivated, and passionate people to take on the role of Guest Experience Guide. As the Guest Experience Guide of one of our stores, you thrive on building connections with our team and guests. You anticipate the guest's needs and love delivering a best-in-class experience.

**What You Will Be Doing**:

- **Maintain the Environment**:you'll initiate and perform daily tasks and projects to maintain the aesthetic appeal and cleanliness of our stores and prepare the experience rooms and equipment for the guests.
- **Job Mastery**:master and be able to assist in training new hires at the Guest Experience Guide level
- **Live the Sandbox VR Way**:exceed expectations of our guests by promoting our culture, mission, and core values. Making a guest happy makes your day
- **Deliver an Incredible Guest Experience**:you'll welcome and guide our guests through the experience, helping them with VR gear suiting-up and suiting-down, ensuring a safe and fun experience, and making sure guests leave excited to share their personalized videos, photos, and a story that they can share with friends
- **Technical Support and Troubleshooting**:partnering with management and our support team in other parts of the country to troubleshoot any technical issues that may arise in day-to-day operations.
- **Collaboration**:you’ll be asked to partner with management and other team members for ad hoc projects and other operational duties that might arise in a fast-growing startup company.
- **Safety and Cleanliness**:ensuring the safety and cleanliness of our equipment and location exceed the expectations of our guests and team.
- **Communication**:consistently and effectively identify and communicate store issues, project updates, and ideas with the management team

**What We Are Looking For**:

- **Guest Service Focused**:Delivering an exceptional experience to all our guests is the most important thing we can do in our company. You’ll need to communicate and present clearly and warmly, and most importantly demonstrate extreme empathy to the needs of our guests and our team alike. You’ll be expected to maintain a professional appearance and demonstrate integrity, honesty, and knowledge to provide a white-glove experience for our guests.
- **Physical Stamina**:Because this is a retail position, you’ll be expected to stand and walk around for long periods of time. You’ll also occasionally be required to bend, lift (more than 25 lbs.), or climb upstairs. You’ll also need strong close-distance hand-eye coordination and dexterity capabilities in order to handle technical support tasks.
- **Team First Mentality**:At Sandbox VR we live by the team-first mentality. You’ll be expected to bring a positive attitude, collaborate and work effectively with your team especially during high volume/intensity situations.
- **Work Ethic**:We are building the future of entertainment, so we are looking for people that thrive in a self-starter fast-paced environment required to deliver a white-glove experience for our guests. You should be a strong problem solver who has a track record of good judgment and can learn independently and quickly on the job to master our platform technically and operationally.

**Benefits**:

- Earned paid time off for all who qualify
- Medical and disability for all who qualify
- Competitive salary
- Annual performance reviews with merit increase for those who qualify
- Free Sandbox VR gear
- Career path - We are growing Help us bring the holodeck to every neighborhood in America

Sandbox VR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status, or any other class protected by applicable law. EEO Employer M/F/Vet/Disabled. Sandbox VR will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local laws.

This job posting is for a position in a location owned and operated by an independent franchisee, not Sandbox VR, LLC. This means the independent franchisee,