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San Jose, United States YuJa Full timeJob Description YuJa Inc is seeking an energetic, organized, and customer-oriented Account Manager to help drive satisfaction with existing accounts, maintain our 99%+ customer retention rate, and collaboratively cross-sell existing accounts. We offer a dynamic, diverse, and collaborative environment along with the opportunity for professional growth through...
Account Manager
3 months ago
YuJa Inc is seeking an energetic, organized, and customer-oriented Account Manager to help drive satisfaction with existing accounts, maintain our 99%+ customer retention rate, and collaboratively cross-sell existing accounts. We offer a dynamic, diverse, and collaborative environment along with the opportunity for professional growth through hands-on training, mentoring, and continuous education of our industry-leading software.
**About Us**
YuJa is a leader in ed-tech solutions. Our software platforms provide organizations of all sizes with the tools to help educate, engage, inspire and collaborate. We serve learning enterprises within all sectors, including higher-ed, K12, government, healthcare, non-profit and corporate. Our portfolio includes products for video management, lecture capture, live streaming, video conferencing, digital asset management, video test proctoring, digital media accessibility, digital archiving and compliance, and real-time audience response systems.
We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley, California and Canadian offices in Toronto.
**As an Account Manager, you will**:
- Be a liaison between clients and internal departments to coordinate client requests
- Fulfill on revenue commitment for upsells and new product acquisition
- Present products and services to clients that have not been previously purchased
- Provide quotations in an accurate and timely manner
- Monitor the client’s budget and product usage
- Observe trends, and changes on client accounts
- Provide progress reports to clients and upper management
- Work with the Customer Success Team to maximize customer retention
- Work with Account Executives on client “handoff”
- Negotiate agreement renewals and contract changes
- Update records to show the most recent client information
**YuJa’s Account Managers have**:
- A minimum of 2-3 years of relevant work experience
- A history of meeting retention goals and/or revenue quotas
- The ability to build relationships with senior-level professionals
- Works well under pressure
- Strong emotional intelligence and empathy
- Effective problem solving, time management and organization skills
- Curiosity
- A competitive spirit
- Ambitious, ready to learn attitude with a desire to grow
- A people and detail-oriented personality
- The ability to maintain a professional and a fun attitude, especially during conferences over Google Meets, Zoom, etc.
- Great written and verbal communication skills
- The desire to be a team player and inclination to contribute to group goals
**Why you'll love working here**:
- 72k to 75k Base with generous bonus and commission structure
- Excellent bonus and commission structure along with base salary
- Comprehensive health, vision and dental benefits which are 99% employer-paid directly administered by Kaiser and Anthem Blue Cross
- Flexible work hours to help create an ideal work/life balance
- Paid sick days
- Company provided snacks and drinks
- Employee recognition activities and rewards such as gift cards, employee of the week, etc.
- Team activities and celebrations, such as Top Golf, BBQs, trips to wineries, etc.
- Continuous learning opportunities to promote personal and professional growth
- On-the-job experience with senior-level business leaders
- Additional benefits include 401K, gym subsidy and more
- YuJa is recognized by Forbes multiple times as one of the best start-up employers in America.
**How to Apply**
YuJa is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
