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Integration Specialist
5 months ago
Rate: $90-95/hour
**Key Responsibilities**:
- ** Document Review**: Critically analyze and provide feedback on business and requirements analysis, as well as design documents.
- ** Plan Evaluation**: Review test, implementation, and cutover plans to ensure they are comprehensive and aligned with project objectives.
- ** Expert Advisory**: Offer guidance and advice to both operational and technical team members.
- ** Requirement Understanding**: Grasp both technical and operational customer requirements to ensure accurate system functionality.
- ** Collaboration**: Work closely with business partners to coordinate and support testing efforts effectively.
**Required Skills & Experience**:
- ** Integration Experience**: Minimum of 12 years, including experience with VOIP.
- ** Public Safety Knowledge**: Familiarity with public safety protocols and practices.
- ** Standards Proficiency**: Knowledge of NENA Next Gen 911 standards.
- ** Call Center Experience**:
- Conducted business and technical requirement analysis, testing, and execution in support of call center campaigns.
- ** Educational Background**: BS/BA degree.
- ** System Experience**: Experience supporting major call center systems such as Vesta, Genesys, Five9, NICE CXone, Twilio, Avaya, RingCentral.
- ** Technical Knowledge**: Understanding of VOIP, SIP, RTP, SS7 protocols.
- ** NG911 Expertise**: Capable of evaluating and recommending NG911 solutions, focusing on ESINet and NGCS network architecture.
- ** Regulatory Compliance**: Ensure adherence to NYC policies, procedures, standards, and best practices for NENA-i3 compliant network and infrastructure design.
- ** Lifecycle Management**: Experience with standard software development lifecycle processes.
- ** Documentation Skills**: Ability to effectively write and critique business and requirements analysis documents.
- ** Testing and Configuration**: Skilled in developing comprehensive test plans, use cases, and scenarios; defining expected testing outcomes; analyzing and triaging defects. Experience configuring Oracle’s Session Border Controller preferred.
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