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Dining Room Manager

4 months ago

Pacific Palisades, United States Ciela Senior Living Full time

**About Ciela Senior Living**:
Ciela offers seniors a state-of-the-art community which features incredible 360-degree views, expansive outdoor spaces, floor-to-ceiling windows, light-filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles’ top health professionals.

**Dining Room Manager | Front of House Manager| Job Description**

**Purpose**:
To ensure the efficient and effective operation of the dining room and related areas during all resident mealtimes and to oversee and monitor the performance of the dining room team members.

**Minimum Eligibility Requirements**:

- Minimum of 5 years food service experience, including 3 years of previous dining room management.
- Previous experience in both restaurant and senior living settings preferred.
- Must have a strong commitment to customer service and desire to exceed customer expectations.
- Must be able to read, comprehend, write, and speak English to communicate effectively with residents, families, team members and vendors.
- Must have basic computer skills, including Word and Excel.
- Must be detail oriented and possess strong organizational skills.
- Must meet all health-related and/or food handling requirements pertaining to local or state regulatory agencies.
- Must maintain current CPR/First Aid credentials
- Must maintain current Food Handlers credentials
- Must maintain annual Continuing Education Credits
- Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
- Subject to pre-employment screening including physical, drug and TB testing and criminal background check.

**Essential Functions**:
**Management**
- Hires, trains, directs, coaches, and evaluates all dining room team members and assists the DSD with the back of the house hiring and training.
- Develops and trains all dining room team members on service essentials and company standards of service ensuring exemplary customer satisfaction.
- Ensures excellence in satisfaction through commitment to a "Do Whatever It Takes Attitude".
- Is an active participant and regularly serves a section in the Dining Room.
- Creates and monitors dining room team member schedules and makes daily task assignments to ensure efficient and effective meal service in all dining locations throughout the community.
- Ensures that all dining room personnel maintain a strong customer service focus and are consistently professional in conduct and appearance.
- Ensure exceptional administration of policies & programs through training, communications, and procedure documentation. Conducts training and informational update meetings for all dining room team members.
- Responsible for operating dining room within budgetary guidelines
- Maintains knowledge base of current OSHA, as well as local and state regulatory agency guidelines to ensure that the dining room service maintains regulatory compliance with all regulations.
- Serves as a member of the Community Management Team and assists Executive Director with other management duties as necessary or as assigned.

**Dining Room Operation**
- Responsible for training dining room team members so they possess knowledge of the menu paying special attention to alternative dietary options and allergies.
- Ensures that all dining and kitchen service areas are clean and organized and that all equipment such as reach-in

refrigerators, microwaves, toasters, soup tureens, and beverage machines are cleaned on a daily basis.
- Creates and implements a dining room cleaning schedule, assigning team member duties to ensure that carpet, tables, chairs, and salad bar are properly cleaned after each meal, and prepared for the next meal in a timely manner.
- Ensures that proper serving etiquette is maintained, and that food is attractively presented.
- Enforces safe food handling technique at all times.
- Responsible for the Private Dining Room schedule ensuring all reservations are properly staffed and that the meal plan has been properly communicated to the Director of Signature Dining
- Routinely assists with meal service as needed.
- Communicates frequently with residents, families, guests, and team members, to address concerns and suggestions relating to the food service program, and to maintain resident satisfaction.
- In conjunction with Life Enhancement Director and/or Community Relations Director assists in planning and serving at community special events, parties, and marketing functions.

**Other**
- Attends all required team member meetings and in-service training sessions.
- Upholds Residents’ Rights as defined by state regulations and by Company policy, at all times.
- Supports and upholds all other Company policies, and the service philosophy.
- Reliable and predictable attendance
- Other duties as assigned.

**Starting Salary Range $27.50 - $32.00 per hour**

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