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Operations Manager

4 months ago

Garden Grove, United States Center for Autism and Related Disorders Full time

ORGANIZATION

Pantogran, DBA CARD, is seeking highly motivated professionals to join our team. As a part of our growing organization under new ownership, you'll have the opportunity to contribute to our success and take advantage of new policies and benefits. We offer a dynamic work environment where your talents and skills will be valued and rewarded.

The Center for Autism and Related Disorders (CARD) is among the world’s largest and most experienced organization effectively treating individuals of all ages who are diagnosed with autism spectrum disorder. CARD strives to meet the growing need for services by continuously opening new offices throughout the country to provide top-quality ABA therapy across all populations.

CARD treats individuals with ASD using the principles of applied behavior analysis (ABA), which is empirically proven to be the most effective method for treating individuals with ASD and recommended by the American Academy of Pediatrics and the US Surgeon General. With locations throughout US and internationally, CARD’s mission is to provide access to top-quality treatment all over the world. Through its network of trained technicians, behavior analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to success.

12399 Lewis St. Suite 202 Garden Grove, California 92840

Pantogran, DBA CARD, is seeking highly motivated professionals, to join our team. As a part of our growing organization under new ownership, you'll have the opportunity to contribute to our success and take advantage of new policies and benefits. We offer a dynamic work environment where your talents and skills will be valued and rewarded.
- Competitive quarterly bonus plan
- Free access to medical care via Telehealth for you & your family
- World class training & mentorship programs
- Growing organization with over 30 year history providing opportunities for career growth
- Competitive benefits package, including health insurance, retirement plans, and new benefits under new ownership

POSITION OVERVIEW:
The Operations Manager oversees the day-to-day operations their assigned center. Responsibilities range from administrative duties to the development of the center’s team, including but not limited to:

- Billing, payroll, and general reporting
- Mutually beneficial scheduling of staff and patients
- Recruitment, hiring, and onboarding of local administrative staff and support of this process for clinical staff (i.e. Behavioral Therapists)
- Managing employee and client relations
- Ensuring financial health of the center based on prescriptive key performance indicators
- Maintaining a safe and effective facility
- Communicating with staff, patients, and families

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Represent CARD professionally and ethically to internal and external stakeholders
- Represent CARD in a positive manner and uphold all CARD standards and values
- Communicate, implement, and represent CARD’s policies and mission at the center
- Create and maintain strong staff engagement and culture
- Recruit, hire, and onboard administrative and clinical staff on an as needed/ongoing basis
- Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction
- Provide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management process
- Schedule all clients and staff to ensure the fulfillment of individually contracted hours and minimum billing requirements
- Partner with the center Clinical Supervisor to obtain/maintain high scores in patient and staff satisfaction
- Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD
- Track data and prepare management reports (reports include but are not limited to: potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
- Prepare and maintain client rosters and files, including the timely and accurate completion of assessments for the purpose of re-authorization
- Manage all aspects of the center’s purchasing budget and oversee the tracking of equipment and devices
- Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g. schools, doctor offices, parent organizations, etc.)
- Leads improvements in areas of KPI’s, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD
- Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations
- Responsible for facility cleaning, hygiene, safety and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained
- Meet regularly with the Group Opera