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Customer Service and Sales Representative

4 months ago

Hauppauge, United States Ultra Bright Lightz Full time

The Customer Service Representative will provide technical product support and order management support including taking phone orders as well as other related customer service tasks. Customer queries are often technical and will require an understanding of electronics and automotive design. All product training will be provided.

Our culture is our number one priority and we hire on attitude first and skills second. We operate in a fast-paced environment with a fun and rewarding company culture and an open-door policy for feedback. If you are interested in helping us dominate our industry, Ultra Bright Lightz may be for you

This position is in our office in Hauppauge from 9-5 M-F.

**Responsibilities and Duties**
- Answer inbound calls from customers within 3 rings
- Respond to live chat messages within 10 minutes
- Facilitate phone orders
- Solve customer’s problems
- Assist walk-in customers in our showroom
- Process returns and exchanges
- Generate RMAs
- Engage with customers on our social media platforms

**Qualifications and Skills**
- A desire to provide world-class service
- Exceptional listening and responding skills
- Strong problem-solving skills
- Ability to multitask in a fast-paced environment

Pay: $23.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off

Compensation package:

- Bonus opportunities
- Hourly pay
- Overtime pay

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- High school or equivalent (required)

Shift availability:

- Day Shift (required)

Work Location: In person