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Customer Service Representative

3 months ago

Valencia, United States Academy Swim Club Full time

**PAY: Training starting at $19.00 p/h. Raise available once independence is established.**

We are looking for child-friendly, ecstatic customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**MAKE A DIFFERENCE - SAVE LIVES**

By working in our family owned business, you will have the pleasure and satisfaction of knowing you are helping our swimmers learn a crucial, lifesaving and lifelong skill. Our company works together as a team to help accomplish our mission.

Drowning is the #1 cause of accidental death for children under the age of 5 in California. Although there is no way to tell how many lives we have potentially saved in the past, you can come to your job each day knowing that you are.

**Requirements**:

- Must be at least 18 years old with a High School Diploma
- 1 year Customer Service Experience
- 1 year minimum Job Commitment
- Available to work some weekends (until 5pm), and weeknights (until 8pm)
- Pass a drug test, fingerprint through DOJ and a background check
- Must be or become CPR certified (we offer class free of charge and pay for time)
- Must train in the water for 20 hours (to understand our swim lesson program)
- Must be passionate about our mission to help reduce drownings
- Must be patient and love kids
- Must be reliable

*No swim experience needed*

**Skills**
- Patient and Attentive
- Proven customer support experience or experience as a client service representative
- Ability to sell services and close deals
- Track record of over-achieving goals
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to listen to customers needs and find best solution
- Excellent, clear communication and presentation skills
- Ability to multi-task, prioritize, manage time effectively, and work independently
- Positive verbal and body language
- Highly organized and detail oriented
- Ability stay calm, be patient, and work well under pressure
- High school degree

**Responsibilities and Duties**
- Greet and assist customers
- Generate sales leads to increase enrollment
- Handle customer complaints, provide appropriate solutions and alternatives
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Enroll and schedule new and existing students
- Maintain a clean, fun and safe environment for all employees and patrons
- Supervise swim instructors at times
- Follow communication procedures, guidelines and policies, and lead by example
- Provide detailed verbal and written account information
- Develop and maintain a positive relationship with all students, patrons, staff and directors

**Job Type**: Part-time

Pay: From $19.00 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Employee assistance program
- Employee discount
- Flexible schedule

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Rotating weekends

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer Service: 1 year (required)

Ability to Relocate:

- Valencia, CA: Relocate before starting work (required)

Work Location: In person