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Automotive Service Support/csi Specialist
4 months ago
As a **Automotive Service Support/CSI Specialist**, you are responsible for ensuring a great customer experience for the guests through in-person and phone communications
**What you'll be working on**:
- Greet visitors, determine their needs, and contact the appropriate department for visitor escort
- High volume of outbound calls
- Manage and drive dealership's Customer Satisfaction Index (CSI) score
- Deliver an exciting experience for guests and their families and companions
- Oversee the visitor sign-in and security process
- Assist various departments with special projects as needed
**What you need to bring to the table**:
- Excellent interpersonal, verbal, and written communication skills
- Have at least 1 year of experience as a receptionist in a professional business environment
- Motivated self-starter able to work effectively with all departments with limited supervision
- Strong technical aptitude and ability
- Must be punctual with solid time-management skills
**Salary**:$17.75-$30.00/hour
- Pay is based on applicable experience and skills.
**Industry Leading Benefits**:
- Values-driven culture and team built on integrity, caring, performance and efficiency
- Continuous career development and advancement opportunities
- Comprehensive benefits package (Medical, Dental, Vision)
- 401k with company match
- Employee Assistance Program with free telemedicine and mental health resources
- Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package
**More about DGDG**:
The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 13 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience.
DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.
“Be happy” is much more than a slogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we’d be happy if you joined us
DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy*.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
