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Business Intelligence Platform Administrator
3 months ago
**Business Intelligence Platform Administrator**
**Crownsville MD**
**Remote/Telework**
**Navitas Business Consulting is** seeking a Business Intelligence Platform Administrator to support our client at the State of Maryland. This role will be responsible for direct day-to-day support of the enterprise QlikSense platform end users, addressing Tier 1 and Tier 2 incident and response tickets, provisioning licenses and onboarding new users, as well as guiding end users through the capabilities of the platform to maximize the user experience through scheduled and impromptu support sessions.
**Duties and Responsibilities**:
- Perform day-to-day administrative tasks to ensure optimal platform performance and user experience.
- Provide access and technical support to platform end users, including license provisioning and user onboarding.
- Troubleshoot platform issues, including responding to incident and response tickets per established SLAs.
- Support maintenance of enterprise level catalog of data pipelines, and system connectors.
- Support maintenance of available enterprise level tools and features as documented in the service catalog.
- Provide technical troubleshooting and analysis in support of deployed front end and back-end capabilities and features.
- Contribute to technical designs detailing input, processes, output and controls to support software changes,
- test plans, scope statements and other deliverables required by the work request or project.
- Provide documentation detailing data, business intelligence, and analytics system procedures, standards, and policies.
- Provide data, business intelligence, and analytics systems and solution specific documentation to end users.
- Develop and adhere to all established security processes and procedures and all documentation.
**Education**:
- Associate degree from an accredited college or university in Computer Science, Information Systems, Business or other related technical discipline.
- A bachelor’s degree in one of the above disciplines equals one-year specialized and two (2) years general experience. An additional year of specialized experience may be substituted for the required education.
**General Experience**:
- Proficient in Microsoft Office Suite, Google Workspace or related software.
- Ability to collect and compile relevant data.
- Extremely organized with great attention to detail.
- Excellent ability to analyze information and think systematically.
- Strong business analysis skills.
- Works well independently and as part of a team
- Thorough understanding of the company's business processes and the industry at large.
**Specialized Experience**:
- A minimum of three (3) years of professional experience administering a QlikSense platform.
- Professional experience with administration of users and security rules in the QlikSense Management Console.
- Professional experience handling databases and understanding technology-driven using QlikSense tools.
- Navitas Business Consulting Inc. is an Equal Opportunity Employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law._
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