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Front Office Coordinator

4 months ago

Phoenix, United States Advanced Spine and Pain Full time

The Front Office Coordinator is responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office which includes patient reception, scheduling of patients, collecting patient demographic, insurance information, and collecting patient payments. This position will be required to float to West Valley locations.

**Responsibilities**:

- Promptly greets and acknowledges patients. Informs staff of patient’s arrival.
- Instructs patients in completion of medical history and patient information forms and makes necessary corrections to the patients’ account.
- Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information ensuring all necessary documents are populated and signed correctly. Also, making sure all required authorizations and or referrals are attached to the appointment for that date of service.
- Responsible for identifying and collecting co-payments, co-insurances, and past due account balances.
- Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the billing department.
- Evaluates patient financial status and establishes payment plans based upon authority levels.
- Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
- Scans all new patient or updated patient information into computer (including photo ID, insurance cards, referrals, patient paperwork.
- Schedules follow up appointments, reviews patients’ insurance coverage and notifies patient if service requires authorization or referral and send request to PCP via CPS.
- Maintains general knowledge of insurance plans accepted by ASAP.
- Communicates with the patients in the lobby if the provider is running behind schedule.
- Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing a batch.
- Maintains patient confidentiality.

**Skills**:

- Proven working experience as a medical assistant, front and/or back-office experience.
- Knowledge of medical office management systems and procedures.
- Excellent time management skills and ability to multi-task and prioritize work.
- Social perceptiveness and service oriented.
- Excellent written and verbal communication skills.
- Strong organizational and planning skills.
- Proficiency in MS Office and patient management software.

**Requirements**:

- High School Diploma /GED or equivalent working knowledge preferred.
- Preferred Graduation from an accredited Medical Assistant training program or a Licensed Practical Nurse (LPN) license.
- Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
- Must be able to communicate effectively with physicians, patients and the public and be capable of establishing good working relationships with both internal and external customers.