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Scheduling Coordinator

3 months ago

San Diego, United States Martin Marietta Full time

**Scheduling Coordinator**

**Position Summary**

The Scheduling Coordinator is an integral part of the Dispatch & Customer Service team and operates as the front line of customer service. The position is responsible for receiving material orders from customers and helping to manage production and delivery schedules to fulfill customer requests. The role is based in San Diego, CA and reports directly to the Transportation and Logistics Manager.

***

**Requirements**:

- Receive inbound phone calls from customers for material orders
- Assist with schedule planning to maximize plant production without overbooking
- Confirm details of scheduled orders prior to shipping
- Answer questions regarding schedule from Operations and Sales staff
- Ability to communicate effectively with customers and logically troubleshoot scheduling conflicts, job problems, or other issues.
- Other duties as assigned

**Minimum Education and Experience**
- High School or GED equivalent required. B.A./B.S. degree in related field preferred
- Professional experience may be considered in lieu of a degree
- 3 years of related experience

**Knowledge Skills and Abilities**
- Friendly, courteous, and professional with internal and external customers
- High ethical standards
- Demonstrates good negotiating skills and displays empathy
- Strong verbal communication skills and telephone technique
- Ability to manage multiple priorities in a stressful, fast-paced environment with multiple and conflicting demands
- Ability to plan, organize, execute, and troubleshoot
- Good attention to detail and organizational skills
- Analytical and decision making capabilities
- Dependable, self-motivated and positive attitude when working with others in a team
- Self-starter, takes initiative in problem solving while excelling under pressure
- Must be willing and able to learn all aspects of the Automated Dispatch System

**Physical Requirements**

Physical requirements include lifting/carrying up to 5 pounds from ground to waist, visual acuity, speech and hearing, hand and eye coordination and manual dexterity, repetitive motion, standing, sitting (must be able to sit for up to 4 hours at a time), walking, climbing stairs, and driving capabilities.

**Working Conditions**

Environment varies between air conditioned office environments and occasional outside assignments that may include all weather conditions such as heat, cold, wet or dry. Incumbent may be exposed to plant dust, sand, gravel, diesel exhaust, on a limited basis. Incumbent may occasionally have to work outside of normal business hours via laptop and mobile phone.