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Scheduling Coordinator

4 months ago

Brea, United States Infusion4Health Inc Full time

Infusion for Health is a referral-based infusion center that services all providers in multiple locations in California, Arizona, Nevada, Washington, Colorado, and Missouri. Our center is unique and offers individual comfortable private rooms for our patients. Our mission is to provide exceptional service in the administration of infusion therapy in a comfortable, patient-focused environment by providing exemplary professional clinical care.

Our company is continuing to grow and we're looking for a Scheduling Coordinator to support our patient care department.

This is a full-time, 5 days a week position, onsite at our Brea HQ office.

**JOB SUMMARY**

The Scheduling Coordinator is responsible for answering incoming calls and directing them to the appropriate department or individual. They may also assist patients with scheduling appointments, providing information about services offered at the center, and addressing any concerns or complaints they may have. In addition, the scheduling coordinator may be responsible for maintaining patient records and updating information in the center's database. Strong communication and customer service skills are essential for this role.

**EDUCATION & EXPERIENCE**
- High school diploma / GED (or higher)
- 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- 6+ months of Call Center experience
- Must be open to work Monday - Friday 9:00AM-5:30PM (Full time)

**QUALIFICATIONS & SKILLS**
- The ability to navigate Microsoft Office programs such as Excel, Word, Outlook, etc.
- Ability to work with computers and enter data quickly and accurately
- Effective and polite communication skills / excellent customer service skills
- Bilingual skills (English/Spanish) preferred

**DUTIES AND RESPONSIBILITIES**
- Handling incoming calls from patients, insurance companies, and healthcare providers and directing them to the correct department
- Assist with scheduling appointments, answering questions about Infusion for Health
- Understands and abides by HIPAA policies and procedures
- Makes outbound calls to no-shows, reschedules, and confirms appointments
- Data entry
- Knowledge of Outlook and TEAMs
- Works closely with internal departments to ensure scheduling guidelines are followed