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Front Office Agent

3 months ago

Phoenix, United States Royal Palms Resort and Spa Full time

Summary

Starting at $19.00/hour | This is a full-time position

**Role & Responsibilities include but are not limited to**:
Front Office Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you

Front Office Agents must have open availability and be able to work a flexible schedule, including mornings, evenings, weekends, and holidays.

The Hotel

A member of Historic Hotels of America, Royal Palms Resort and Spa is a AAA Four Diamond resort located at the foot of majestic Camelback Mountain. Combining the graciousness and sophistication of a Mediterranean villa with the intimacy and privacy of a secluded retreat, Royal Palms offers 119 custom-appointed guestrooms, regal Spanish Colonial architecture, and more than 20,000 square feet of estate-like meeting space. Designed around the original 1930s historic private mansion, Royal Palms is home to the award-winning T. Cook’s restaurant, the Mix Up Bar and Forbes Four Star Alvadora Spa.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

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**Qualifications**:
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills
Ability to stand for long periods of time.
Previous customer service experience preferred.
Ability to work a flexible schedule, including weekends and holidays.

Benefits & Perks
- Enjoy free employee meals in our employee dining hall
- Discounted & Complimentary Hotel Room Nights
- Medical Dental and Vision Insurance (Full-time colleagues)
- Retirement savings plan
- Excellent training and professional development
- Opportunities to work around the world with Hyatt Hotels and Resorts
- Tuition/Wellness reimbursement, up to $1,000 a year

**Our Values**: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

About The Hiring Process

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.

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