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Assistant Director of Banquets

4 months ago

Milwaukee, United States Pfister Hotel Full time

**Description**

As the Assistant Director of Banquets, you will be an integral part of our leadership team and oversight of the Banquet department. You will lead and train the banquet staff in all functions of the department to ensure a successful event and create repeat business to increase profitability and efficiency to the department.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:

- Ensures the highest quality of food, beverage, and service related to all banquet areas.
- Responsible for ensuring training standards are met throughout the department.
- Ensures the coordination of banquet service needs with food production.
- Maintains effective communication within and between departments to ensure proper servicing of guests' expectations.
- Supports hotel operation policies and procedures while working within union contract guidelines.
- Maintains accurate banquet and function records including banquet checks.
- Maintains adequate inventories of banquet service supplies to meet the needs of the hotel.
- Maintains a high quality image of the hotel through effective housekeeping, maintenance, and sanitation in the area of responsibility.
- Conducts monthly departmental level meetings. Attends F&B, BEO, Safety, and Dept. Head meetings.

What we are looking for:

- Prior banquet management experience required.
- High school diploma required, 4-year degree in Hospitality related field preferred.
- Prior experience in a union environment is preferred.

**Benefits**:

- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
- Discounts at Marcus Hotels & Resorts restaurants, golfing, skiing and spa
- Discounted parking
- Paid time off
- Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

The Pfister Hotel is an equal opportunity employer.