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Client Service Associate I

4 months ago

Concord, United States Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
We are seeking a Client Service Associate to join our growing team who can deliver exceptional customer service Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?

We are looking for people who are eager to establish relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.

**Responsibilities**:

- Contribute in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
- Collaborate with team members to improve overall workflow processes and achieve goals by adhering to efficiency/productivity and process standards.
- Nurture relationships with the buyer in the client organization as well as with the day-to-day client representatives.
- Conduct periodic audits to ensure compliance standards and service levels are met.
- Maintain accurate client and policy data and documents within your Gallagher systems.
- Use Gallagher's technology to improve productivity and quality.
- Optimally balance multiple competing priorities.

**Skills for Success**:

- Ability and desire to provide results
- Develop a professional rapport with internal and external partners
- Utilize your resilient and adaptable mentality in the face of shifting priorities
- Eagerness to collaborate with all Gallagher teams and employees

Qualifications:

- High school diploma or GED
- A minimum of 1+ years directly equivalent work experience
- Proficiency in Microsoft Office
- Basic Math skills

**Nice to have**:

- Associate's degree, professional certification, or equivalent experience and training preferred
- Previous experience handling client relationships

Compensation and Benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Medical/dental/vision plans, which start from day one
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave

**Other benefits include**:

- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...

**We value inclusion and diversity**

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.