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IT Specialist

4 months ago

Houston, United States Community Family Centers Centros Familiares De La Comunidad Full time

**Title**:
IT Specialist

**Job Summary**:
The IT specialist position installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users.

**Supervision**:
Director of MIS

**Duties and Responsibilities**:

- Identifies and procures the hardware and software needed to satisfy user requirements.
- Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
- Assists in the customization and adaptation of existing programs to meet users’ requirements.
- Help with telephone, in-person and online support to end-users.
- Coordinates activities with network services and information systems groups.
- Refers major hardware problems to service personnel for correction.
- Rotates daily back-up media.
- Assists in research and procurement of computer accessories and supplies.
- Performs other duties as assigned.

**Education/Experience required**:
High school diploma.

Bilingual-English & Spanish

Student in computer science or a related field is preferable.

Professional certification, A1+

Analytical, diagnostic, and problem-solving skills.

Minimum of two years’ experience in IT

Minimum of two years setting up and troubleshooting various technical equipment such as laptops, desktop computers, etc.

Good communication ability, both written and verbal.

Personable, professional demeanor.

**Skills**:
Technical Capacity.

Thoroughness.

Time Management.

Communication Proficiency.