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Program Quality Specialist

4 months ago

Phoenix, United States Neighborhood Ministries Full time

**HIRING BONUS AVAILABLE UP TO $3,000**

The Program Quality Specialist (PQS) assists in the implementation of initiatives and assurances under the direction of the QA Compliance Manager. The Program Quality Specialist is responsible for the internal review of program operations and monitoring compliance within both the internal and external policy, licensing and stakeholder requirements. The PQS is responsible for leading initiative and creation of internal policies of operation to address Quality Assurance across departments and develop the auditing tools for continued assessment and overall auditing. The PQS is also responsible for collaborating with department leads and bringing solutions to any findings that might be outstanding. The PQS is responsible for monitoring the program's productivity by researching and resolving performance deficiencies and responding to complex issues.

**Individuals We Seek**:
All roles within the programs have a common focus on creating safety for the children we serve. By building trust, we work towards helping children feel supported and empowered to live their lives. We seek compassionate, knowledgeable and dedicated individuals. Neighborhood Ministries is a faith-based organization that has a strong culture of growth and lifelong learning.

**Essential Functions**:

- Contribute to observing, evaluating, and identifying organizational/program improvement activities that promote the overall quality of life and satisfaction of Program.
- Competently completes activities and required documentation within identified time frame and in adherence with organizational expectations.
- Assists in reviewing incident data and prepares and analyses trended reports for operational departments and Compliance Coordinator.
- Assists in conducting and reporting incident reporting training and technical support in an operations service line.
- Assists in conducting regular reviews of program operations and services to appraise levels at which programs are following established external and internal standards.
- Assists in reporting on compliance with contractual obligations, state and federal regulations, accreditation standards and internal operating practices.
- Assists in verification and implementation of effective strategies for improvement that were designed to measure and improve outcome measures.
- Assists in conducting regular audits and supports operations to prepare for licensing / certification reviews.
- Assists in conducting regular audits to verify completion of correction plans in response to corrective plans.  
- Complete child file audits and coordinate with leadership of each department accordingly
- Lead the coordination, communication and creation of internal program policies as related to program operation and quality assurance.
- Performs internal audits of a technical discipline to verify records are in compliance with federal, state, and local rules, regulations, and policies.
- Coordinate with the management team to evaluate and monitor program efficacy.
- Maintain system accountability for meeting standards established by Neighborhood Ministries, ORR, State licensing and other stakeholders.
- Provide ongoing critical review of existing staff training and implementation resources.
- Provide technical assistance to Staff, Foster Parents and Management on relevant data entry processes and procedures.
- Evaluates responses to inspection reports and performs follow-up with case managers, management, or others, to ensure resolution.
- Notifies management of quality/compliance trends and service failures.
- Mentors center staff and internal customers with interpretation of regulatory requirements, Standard Operating Procedures, and other guidance, as applicable.
- Other duties as assigned.

**Qualifications**:

- Must be computer proficient.
- Microsoft Excel and Outlook skills are required.
- Bilingual - Spanish required.
- Ability to quickly grasp innovative concepts in social services service delivery. 
- Analytical mindset with intense curiosity in improving delivery of services. 
- Attention to detail with ability to being ok to fail. 
- Great training skills with ability to communicate using adult learning principles. 
- Outstanding organizational skills with ability to be nimble in the workspace environment. 
- Excellent written and verbal communication 
- Great interpersonal skills

Pay: $41,000.00 - $44,400.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Supplemental pay types:

- Signing bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- social services: 1 year (required)
- childcare agency: 1 year (required)

**Language**:

- Spanish (preferred)

Ability to Relocate:

- Phoenix, AZ 85009: Relocate before starting work (required)

Work Location: In