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Job Description
Job Summary

Knowledge/Skills/Abilities

Serves as a Subject Matter Expert (SME) for Marketplace operational activities, including omni-channel, marketing, communications, print & fulfillment, sales, distribution, retention, and enrollment.

Under the direction of Marketplace leadership, oversees and coordinates operational systems, processes, and infrastructure in collaboration with Health Plans and Health Plan Services.

Acts as liaison with Health Plan services and Health Plans; monitors performance metrics to ensure optimal performance while identifying opportunities for process improvement and execution.

Anticipates and tracks operational and tactical risks; implements strategies and tactics in partnership with Health Plan Services to mitigate any issues or performance not meeting established service levels; enforces accountability and escalates to leadership as required.

Provides oversight of new projects and initiatives and drives relationship with vendors and external partners to ensure project milestones are met

Supports transparency to the Marketplace segment, ensuring appropriate awareness and operational readiness for program and/or operational changes.

Supports health plans with product and message management; develops and oversees content for all segment related materials, ensuring regulatory compliance and alignment with Molina brand.

Collaborates with cross-functional partners to ensure all operational, administrative, and compliance functions within the Marketplace segment are properly executed in accordance to regulatory requirements and segment best practices.

Develops business case and implementation plans for new programs, ensuring regulatory and business milestones are met. Leads product implementations from start to finish, to include oversight of command center and user acceptance testing; identifies and executes solutions to overcome any barriers

Stays up to date on industry regulations, trends, and technology.

May work on other special planning and segment projects, as assigned.
- **Job Qualifications REQU I RED ED U C A TI O N**: B achelor’s degree in program management, healthcare administration, business or public administration, technical management, or related fields REQU I RED E X PE R I E N C E:
8+ years of experience with minimum of four (4) years of recent overall project/Ops management experience

Ability to address operational concerns and issues, monitoring overall customer satisfaction

Ability to develop and implement operational procedures and policies

Excellent interpersonal communication and organizing skills to coordinate project activities

Ability to communicate with others effectively

Ability to conduct research for special projects, respond timely inquiries, and presentations

Ability to work with details and time-sensitive issues

Good decision-making skills and response to high-pressure situations

**PR E FE R RED ED U C A TI O N**:
Master’s of Business Administration (MBA)

**PR E FE R RED E X PE R I E N C E**:
Experience in MS Project, Visio, Jira, etc. preferred.

PR E FE R RED L I C E N S E, C E R TI FI C A T I O N, AS S O C I A TI O N:
A Project Management Professional (PMP) certified by the Project Management Institute (PMI) can be used in lieu of the educational requirements

**PHY S I C AL DEM A N D S**:
W o rki n g en v i r o nm ent is g e n erally f a vo r a b le and li gh t i n g and t e m p erature are a d eq u at e. W o rk is g eneral l y p erf o r m ed in an o ff i ce e n v i r o n m ent in w h i c h t h ere is o n l y m i n i m al e x p o su r e to u np leasa n t a nd /o r ha z ar d o u s w o rki n g c o nd iti o n s. M u s t h a v e t h e a b ility t o s i t f o r l o n g p eri o d s. Rea s o n a b le acc om mo d a ti o n s m a y be m a d e to e n a b le in d i v i du als with d i sa b ilities t o p er f o r m t h e e ssential fu n cti o n.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
**Pay Range**: $65,791.66 - $142,548.59 / ANNUAL
- Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.