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Client Care Coordinator

4 months ago

Peoria, United States SYNERGY HomeCare of Peoria Full time

Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU When you join the SYNERGY HomeCare team as a Client Care Coordinator, you will feel appreciated, recognized, and rewarded for the comforting, life-affirming care that comes right from your heart Our promise to our clients is to bring full support for fuller lives and elevate their confidence, knowing they have someone like you by their side.

Do you:

- Enjoy serving others with an unbridled passion
- Utmost concern for ensuring any and all clients are taking care of?
- Have a focus on CARE and ensuring continuity of care with service partners.
- Have a big heart with a lot of love to share?
- Take charge with a warm smile?

We are hiring a Client Care Coordinator who can answer yes to these questions. At SYNERGY HomeCare, we create a world of care at home for all, which means you will have the opportunity to support a dedicated team in caring for a wide variety of people, spanning all ages and all abilities. We are seeking a Client Care Coordinator to join our independently owned and operated national agency.

We are scheduling interviews immediately for the Client Care Coordinator position. What you should know about the Client Care Coordinator position with SYNERGY HomeCare:
**Client Care Coordinator Benefits**:

- Competitive pay ranges between ($35,360- $50,000); additional consideration may be granted to those with substantial knowledge and experience with home care regulations, practices, management
- Paid earned vacation and travel allowances.
- Liability Insurance, Workers’ Compensation coverage, and unemployment insurance.
- Company vehicle (after 90 days)

**Client Care Coordinator Responsibilities**:
a. Conduct client introductions and train and support caregiver team members

b. Work in conjunction with the Office Manager to coordinate on training schedule

c. Assist with covering shifts in the event of call-offs

d. Assist with filling shifts

e. Act as key caregiver when not conducting training

f. Identify key areas of training and set up appropriate delivery systems for caregivers including caregiver orientation

g. Conduct Quality Assessment at client sites and on the phone

h. Act as ambassador on behalf of the organization

I. Help to improve employee and client retention rates through active communication and problem-solving efforts

J. Become a reliable point of contact for each care provider and client

K. Innovate and create initiatives to enhance the company's reputation

L. Providing exemplary customer service

M. Communicating regularly with clients and their families

N. Other duties as assigned

O. Evaluate care notes and ensure training compliance amongst caregiver team

**Client Care Coordinator Requirements**:

- **Experience** - Two years supervisory or management experience in a home care setting preferred; Training experience in a caregiving environment
- **Education** - High school diploma and CNA preferred
- **Skills** - Developing personal relationships, time management skills, exemplary communication skills
- **Characteristics** - This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.